Role description

Senior Production Support Engineer (Java/Golang)

Lead I - Production Support

UST is searching for a Senior Production Support Engineer (Java/Golang) who will provide L2/L3 production support for Java and Golang-based applications.

The opportunity:
• Monitor application health, performance, and availability 24/7
• Investigate and resolve production incidents within SLA timelines
• Perform root cause analysis (RCA) and implement preventive measures
• Troubleshoot application, middleware, database, and infrastructure issues
• Analyze logs and metrics using monitoring tools (Datadog, Splunk, CloudWatch)
• Support production releases, deployments, and change management activities
• Coordinate with Development, QA, Infrastructure, SRE, and Business teams during incidents
• Participate in on-call support rotation and major incident management
• Automate repetitive support activities using scripting and tools
• Drive production defect resolution and cross-team action plans to closure
• Ensure compliance with operational and security standards
• Maintain production leadership and end-to-end operational ownership
• Handle ServiceNow/Jira tickets and track SLAs and KPIs
• Coordinate major incident response and stakeholder communication
• Document incidents, solutions, and lessons learned
• Continuously improve monitoring, ing, and automation capabilities

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:
• A strong analytical thinker with excellent troubleshooting and debugging skills
• A decisive problem-solver who can remain calm and focused under pressure in production environments
• Highly motivated and driven to ensure high availability and reliability of critical applications
• Proactive in identifying issues before they impact business operations
• Detail-oriented with strong attention to accuracy and thoroughness in RCA documentation
• Excellent communicator who can explain complex technical issues to both technical and non-technical stakeholders
• A strong collaborator who thrives coordinating across multiple teams and departments
• Self-directed and capable of managing multiple incidents and priorities simultaneously
• Committed to continuous learning and staying current with new technologies and tools
• Passionate about operational excellence and DevOps practices
• Resourceful and creative in finding innovative solutions to complex infrastructure challenges
• Takes full ownership of incidents from detection through resolution and post-incident review
• Driven by a commitment to delivering business value through system reliability
• Transparent and accountable in your communication, especially during critical incidents
• Customer-focused with genuine concern for business impact and user experience
• Comfortable working in a fast-paced, high-pressure production environment
• Collaborative and team-oriented; you seek input and share knowledge generously
• Data-driven in your decision-making, relying on metrics and logs for insights
• Proactive in automating manual tasks and improving operational efficiency
• Professional and credible in high-stakes incident coordination and stakeholder interactions
• Committed to establishing and maintaining strong relationships with development and infrastructure teams

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Virginia

Compensation Range: $72,000-$108,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.