Location & Flexibility This role will operate remotely in the Canada or in our Toronto, Ontario office. This position must be able to work
9 AM - 5 PM ET. The OpportunityWe're building a centralized Product Management Office (PMO) within TELUS Digital's CXAI Transformation & Product Strategy team. The Senior Product Manager will be a founding force in this function, owning end-to-end activation of new partnerships and internal tools, from evaluation through go-to-market and into a steady state. This is a highly cross-functional, senior-facing role that requires the ability to align diverse stakeholders, run structured programs, and drive commercial outcomes within a large enterprise.
Responsibilities- Lead end-to-end activation of new vendor partnerships and internal tools - from scoping and evaluation through GTM and post-launch
- Own the product strategy roadmap (6/12/18/24-month horizon) developed in collaboration with BD, commercial, GTM, ops, and product marketing teams
- Lead SLT-level updates and cross-functional working sessions; bring structure, visibility, and momentum to complex programs
- Partner with product marketing to develop sales collateral, enablement materials, and external-facing content
- Work with commercial and finance teams to ensure commission structures, pricing logic, and revenue recognition are set up correctly for new products
- Collaborate with operations teams to validate use cases, surface requirements, and ensure new products address real frontline needs
- Identify and secure a CX account for pilot; define pilot scope, success metrics, and exit criteria
- Build and maintain a product catalog and toolkit (playbooks, one-pagers, onboarding guides) to enable internal teams
- Establish and manage the PMO intake and governance process for new product and partnership requests across business units
- Mentor and coach the PM on the team; model best practices in product thinking, stakeholder management, and structured delivery
Qualifications- 8 - 12 years of experience in product management, program management, or a closely related discipline within large enterprise environments
- Demonstrated experience leading centralized PMO or product operations functions - managing intake, governance, and cross-functional delivery
- Track record of activating partnerships or launching products end-to-end in a complex stakeholder environment
- Strong executive presence; comfortable presenting to and aligning SLT, commercial, and operations leadership
- Experience working across GTM, commercial, marketing, and ops functions to drive product activation outcomes
- Highly organized and structured - able to manage multiple workstreams, track dependencies, and maintain momentum across teams
- Strong written and verbal communicator; able to synthesize complex programs into clear narratives and actionable deliverables
- BPO, contact center, CX technology, or enterprise SaaS background strongly preferred
- Experience with pilot design, partner onboarding, or enterprise deployment programs is a strong asset
Bonus Points- Familiarity with AI, automation, or workforce management platforms
- Experience in a management consulting or business transformation environment
- Exposure to revenue operations, commercial enablement, or channel partner programs
