We are seeking a customer-focused product manager to join our team to build new trend setting products in the Identity space building CX experiences. This PM will own end to end delivery of the new service from conception to launch to ensure we are providing customer obsessed experiences for our customers when they interact with the product.
This team has a "Work Hard, Have Fun, Make History." attitude. On a typical day, our product managers might deep dive into metrics to root cause a customer issue, define and prioritize the roadmap, partner with various partner teams and stakeholders, consult with the top engineers and designers at Amazon, define and report business metrics, discuss radical new approaches to building and operating at scale, the list goes on. You will be surrounded by people who are incredibly smart, passionate about Identity, and believe that we are only scratching the surface of what our applications can really do to help customers everywhere.
Do you want to help define the future of how Amazon customers authenticate on devices ranging from desktop computers to mobile phones to TVs to cameras and smart home appliances to Alexa? Can you help Amazon create compelling user experiences that help our customers rely less on passwords?
Our team is known internally as the Identity Services team. You experience us every day as a customer when you sign in, forget your password, or Login with Amazon on a 3P site. We own a highly trafficked part of the customer experience that is critical to ensuring customers can enjoy various Amazon products like Retail, Alexa, Echo, Prime Video, and Amazon Pay on various surfaces like desktop, mobile, and mobile web.
Mentorship and Career Growth
Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our PMs truly enjoy mentoring and on-boarding new team members through one-on-one mentoring and thorough, but kind, doc reviews. We care about your career growth. We take your career goals and objectives into account when deciding ownership areas for team members - that helps each team member develop into a better-rounded PM and enable them to take on more complex features and services in the future.
Key job responsibilities
1. Product strategy and direction: Continually assess the needs of customers, market trends, competitive opportunities and threats in defining and evolving the Identity and Authentication product strategy in your area of product ownership. Define both long term strategy and short term plans to achieve the product vision and deliver business results. You will also contribute to the overall business and marketing strategy in your area of focus.
2. Roadmap Planning: Ensure consistent execution of product lifecycle processes from concept to launch. Provide value-based prioritization of product development initiatives to ensure maximum ROI. Deliver world-class innovation in features, usability and product performance in consistent cadence of releases. Manage a cross-functional process for prioritizing, delivering and launching major product releases.
3. Requirements Definition: Develop comprehensive product plans, define the competitive arena, and establish the objectives, strategies, and actions required to achieve business goals. Produce high quality requirements documents and effectively prioritize and manage the scope of each product launch to deliver key capabilities. Write user stories to communicate customer needs in an Agile development environment. Work closely with Legal on regulations and compliance requirements.
4. Stakeholder Engagement: Partnering with Directors, VPs, partner teams, and stakeholders across the company to lead and influence new product initiatives.
5. Product Roll-out: Monitor key performance metrics to ensure product performance and identify optimization opportunities.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually
