Responsibilities

Own a Restaurant Value Stream

Serve as the product leader for a defined restaurant business capability or value stream. Develop a deep understanding of operational workflows, customer needs, pain points, opportunities, and strategicobjectives. Act as the primary point of accountability for the outcomes, health, and evolution of the value stream.

Define Strategy and Roadmaps

Establisha clear visionand outcome-based roadmap that aligns businessobjectives, customer needs, operational priorities, and technical capabilities. Continuously evaluate investment opportunities and make prioritization decisions based on value, risk, effort, and strategic alignment.

IdentifyInvestment Opportunities and Build Business Cases

Proactivelyidentifyvalue opportunities across the assigned value stream and translate the strongest opportunities into compelling business cases for funding consideration. Lead the development of investment narratives that clearly define the opportunity, customer and business value, financial and operational impact, cost and effort assumptions, risks, dependencies, success metrics, and recommended sequencing.

Lead Product Discovery

Partner with restaurant operators, franchisees, team members, and stakeholders to uncover problems,validateopportunities, andidentifymeaningful solutions. Leverage restaurant visits, observation, research, customer feedback, process analysis, and data to inform decision-making and guide investment priorities.

Manage a Capability Ecosystem

Evaluate, enhance, andoptimizethe collection of solutions that support your value stream, including internally developed applications, third-party platforms, integrations, workflows, and vendor partnerships. Make recommendationsregardingbuild, buy, integrate,optimize, or retire decisions based on business value and long-term strategy.

Drive Cross-Functional Execution

Collaborate closely with Engineering, Product Design, Architecture, Security, Data & Analytics, PMO, Operations, Brand teams, and external partners to deliver high-quality solutions. Build alignment, navigate competing priorities, and ensure successful execution across a complex stakeholder landscape.

Define and Measure Outcomes

Establish KPIs and success metrics that measure customer value, operational performance, adoption, and business impact. Monitor results,identifyopportunities for improvement, and drive continuous optimization based on data and feedback.

Lead Through Influence

Influence decision-making across business and technology teams without formal authority. Communicate effectively with stakeholders at all levels,facilitatetradeoff discussions, and build alignment around priorities and strategic direction.

Education and Experience Qualifications

Minimum

• Bachelor's Degree in Business, Computer Science, Engineering, Information Systems, ora related field.

Preferred

• Bachelor's or Graduate Degree in Business, Computer Science, Engineering, ora relateddiscipline.

Experience

• 5+ years of product management experience leading software, technology, or operational products and capabilities.

• Experience owning product strategy, roadmaps, prioritization, and delivery from concept through implementation and optimization.

• Demonstrated success partnering with both business and technology teams to achieve measurable business outcomes.

• Experienceoperatingin Agile product development environments.

• Strong understanding of customer discovery, requirements development, experimentation, and outcome measurement.

• Experience evaluating and managing third-party technology solutions and vendor relationships preferred.

• Experience within restaurant, hospitality, retail, workforce management, or other multi-unit operational environments preferred.

• Proven ability to influence stakeholders and drive alignment across cross-functional teams.

Required Knowledge, Skills, and Abilities

• Strong understanding of product management principles, practices, frameworks, and methodologies.

• Deep knowledge of the end-to-end product lifecycle including opportunity identification, discovery, validation, delivery, launch, adoption, measurement, and optimization.

• Understanding ofrestaurant operations and the systems, processes, and workflows that support restaurant team members and operators is preferred but notrequired.

• Strong analytical capabilities and ability toleveragequalitative and quantitative data to inform decisions.

• Ability toidentify, size, and communicate value opportunities and construct compelling business cases that support funding and prioritization decisions.

• Ability toidentifyroot causes, frame problems effectively, and develop well-reasoned recommendations.

• Technical fluency and ability to understand integrations, system architecture, APIs, technical constraints, and tradeoffs.

• Experience defining measurable outcomes and KPIs.

• Ability to translate customer needs, businessobjectives, and technical requirements into clear, concise, actionableproduct requirements.

• Exceptional written, verbal, and presentation communication skills.

• Ability to influence and align stakeholders across organizational boundaries.

• Strong prioritization, planning, negotiation, and organizational skills.

• Ability to thrive in ambiguity and adapt quickly to changing business priorities.

• Passion for the restaurant industry and improving the experiences of restaurant team members and operators.

• Self-starter whodemonstratesownership, accountability, and bias for action.