Role OverviewThe Senior Product Manager plays a critical role in shaping the product vision and strategy for the cloud-based technology platform at Neighborly Software, a platform that is transforming the administration of affordable housing and community development programs. As a Senior Product Manager (SPM), you will own the end-to-end product lifecycle for your areas of the platform - from discovery and definition through launch, adoption, and iteration - with particular focus on the financial operations, and platform scalability capabilities our customers depend on. The role requires strategic thinking, data-driven decision-making, and the ability to influence and align senior leaders and cross-functional partners without direct authority. The SPM drives product roadmaps and collaborates closely with stakeholders to ensure the successful delivery and launch of high-impact products that drive customer satisfaction and business growth and is expected to use AI tools fluently to work faster and think more sharply.
Key Responsibilities:- Own the end-to-end product lifecycle for assigned areas of the platform - discovery, definition, prioritization, delivery, launch, and post-launch iteration.
- Define the long-term product vision and lead roadmap planning for your areas, ensuring both address customer needs, the competitive landscape, and technological advancements.
- Partner with the Product Lead and senior leadership to align product initiatives with company strategy, and clearly communicate priorities, trade-offs, risks, and progress to executive stakeholders.
- Drive the roadmap for platform workflows - budgeting, disbursements, invoicing, reconciliation, and financial reporting - ensuring accuracy, auditability, and compliance with funder and regulatory requirements.
- Partner with engineering on platform scalability, performance, and integration decisions, so the platform grows with increases in customer volume, data, and program complexity.
- Use AI tools in the day-to-day practice of product management - research synthesis, requirements and documentation drafting, data analysis, competitive scanning, and rapid prototyping - and identify where AI can create durable value for customers within the product.
- Run continuous discovery - regular customer interviews, site visits, and win/loss conversations - and translate what you hear into validated problems, prioritized bets, and measurable customer value.
- artner with Customer Success to track adoption, engagement drop-off, and at-risk accounts. Translate those signals into platform improvements that reduce churn before it happens.
- Own uptime, latency, and scalability metrics as product outcomes - not just engineering concerns. Define SLAs and work with engineering to hit them.
- Own and optimize cross-module workflows, ensuring customers can execute end-to-end processes seamlessly across the platform without friction, data inconsistencies, or broken handoffs between modules.
- Collaborate with marketing and sales teams to develop go-to-market strategies, positioning, and pricing.
- Drive the successful execution of product development from concept to launch, orchestrating multiple features in flight at once and sequencing dependencies across engineering, design, and go-to-market teams so timelines hold and product quality stays high.
- Analyze product performance metrics and conduct market research to identify new market opportunities and threats.
- Performs other duties as required.
Required Qualifications:- 5+ years of product management or relevant experience with SaaS products.
- Demonstrated experience running the end-to-end product lifecycle, from discovery and definition through launch and post-launch iteration.
- Strong interest in customer value and interview-based discovery, with hands-on experience talking directly to users and turning qualitative insight into product direction.
- Experience supporting platform scaling - growth in users, data volume, integrations, or functional complexity - and the product decisions that come with it.
- Demonstrated ability to work effectively with senior leaders and executive stakeholders, influencing without authority and communicating clearly across technical and non-technical audiences.
- Working fluency with AI tools and a demonstrated ability to apply them to product work, along with a point of view on where AI creates real value for customers.
- Proven track record of successful product launches, having led innovative products from concept through go-to-market and measured adoption.
- Experience with product analytics - instrumenting products, defining success metrics, and using quantitative data to evaluate performance and guide decisions.
- Demonstrated ability to orchestrate multiple features and initiatives running in parallel, managing dependencies, competing priorities, and shifting timelines across several teams at once.
- Proficiency in product management methodologies, agile practices, and product management tools (e.g., JIRA, Confluence).
Preferred Qualifications:- Bachelor's degree in business, Engineering, Computer Science or related functions.
- Familiarity with APIs and system integrations, and comfort partnering with engineering on integration-related product decisions.
- Experience in govtech, public sector, affordable housing, community development, or grant management software.
- Experience with financial, payment, or transaction-based product domains (for example budgeting, disbursements, invoicing, reconciliation, or accounting workflows).
Physical Requirements:- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Why You'll Love Working Here:- Comprehensive Benefits - Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance
- 401K Contributions - Generous employer match with immediate vesting
- Generous Time Off - 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year
