Spring Health

Senior Product Manager, Member Growth

Spring Health$150K — $202K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of consumer-facing product management experience in user growth
  • Strong analytical skills with a proven data-driven decision-making approach
  • Expertise in experimentation methods including A/B testing and results analysis
  • Experience working with customer marketing platforms and A/B testing tools
  • Exceptional communication and collaboration skills
  • Passion for mental health and improving access to care
  • Ability to thrive in fast-paced settings

Responsibilities

  • Contribute to eliminating barriers to mental healthcare for members
  • Define and own key performance indicators (KPIs) for acquisition and activation
  • Identify and test growth levers to enhance the member journey
  • Maintain a continuous experimentation roadmap with cross-functional collaboration
  • Organize teams to improve member-facing experiences and workflows
  • Refine growth strategies using qualitative insights and behavioral data
  • Conduct market analysis to engage diverse member populations

Benefits

  • Health, dental, and vision benefits starting on the first day
  • Employer-sponsored 401(k) match up to 2%
  • Yearly allotment of free therapy visits for you and dependents
  • Competitive paid time off including vacation and sick leave
  • 18 weeks parental leave for birthing parents and 16 weeks for non-birthing parents
  • Access to Noom for personalized weight management
  • Fertility care support with reimbursement options
  • Access to Wellhub for holistic wellness options
  • BrightHorizons for child and elder care support
  • $1,000 annual professional development reimbursement
  • $200 annual donation matching for charitable contributions
Full Job Description
We are looking for a Senior Product Manager to lead our acquisition and activation strategy, with a particular focus on care continuity for higher-acuity members. Reporting to the Senior Director of Product, Member Growth, you will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking. Please note that this is a hybrid role based in Seattle, with an expectation to be in office 2-3 days a week. Our office is located at 255 King St location. What you'll be doing: • Contribute to our mission to eliminate every barrier to mental healthcare for our members. • Define and own growth KPIs for acquisition and activation, ensuring metrics reflect both business outcomes and clinical intent. • Identify, prioritize, and test growth levers across the member journey, with a focus on acquisition and activation for higher-acuity members. • Build and maintain a continuous experimentation roadmap, partnering with data, design, engineering, data science, marketing, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact. • Organize cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement. • Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization. • Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations. • Autonomously leverage data to inform product decisions, measure effectiveness, and iterate. • Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders. • Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive. What success looks like in this role: • Meet or exceed targets for utilization and revenue for Specialty Care. • A clear, data-informed growth roadmap that aligns clinical priorities with measurable engagement and retention improvements. • Foster a team culture of high-velocity experimentation and continuous improvement. • Cross-functional teams are aligned on what growth means and how it's measured. • Your work meaningfully contributes to both member outcomes and business impact without compromising care quality. What you'll bring: • 5+ years of consumer-facing product management experience, with a track record of driving user growth. • Strong analytical skills and experience with data-driven decision making. • Expert-level experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development. • Experience working with cross-channel customer marketing platforms and A/B testing tools. • Exceptional communication, organizational, and collaboration skills. • Passion for mental health and a commitment to improving access to care. • Ability to thrive in a fast-paced environment. Preferred qualifications: • Healthcare / health tech or benefits tech experience • Hypergrowth start-up experience • Fluency with Looker, Mixpanel, Iterable, and/or Eppo The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access toWellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.

About Spring Health

Spring Health is a mental health care company that provides employers with a comprehensive mental health solution for their employees. The company's platform uses AI and machine learning algorithms to match employees with the right mental health care provider and treatment plan. Spring Health's services include mental health assessments, therapy, medication management, and coaching. The company was founded in 2016 and is headquartered in New York, New York.
Learn more about Spring Health
Size
50 employees
Industry
Founded
2016

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