Charles Schwab

Senior Product Manager - Client Authentication Core Capabilities

Charles Schwab$120K — $145K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, engineering, or business
  • 5+ years of product management experience in online security, authentication, fraud, or digital identity
  • Strong analytical skills with attention to detail
  • Proven ability to influence and drive outcomes
  • Documented experience in agile product development
  • Experience with user testing and competitive intelligence

Responsibilities

  • Build a feature roadmap to prioritize group objectives
  • Lead product discovery activities and collaborate with UX and tech teams
  • Create product stories with acceptance criteria based on client needs
  • Develop a deep understanding of customers using data and research
  • Interact with vendors for platform support and product upgrades
  • Explore and propose technologies to meet channel needs
  • Identify risks in solutions and recommend mitigation strategies
  • Work with partners to create authentication techniques
  • Implement online identity management processes
  • Ensure user-friendly experiences are prioritized
  • Create release plans in collaboration with scrum teams
  • Monitor production support metrics and performance
  • Build relationships through effective stakeholder communication
  • Provide support to internal teams and resolve client escalations
  • Evaluate in-house and third-party security products
  • Negotiate contracts to meet firm and client needs

Benefits

  • Eligible for bonus or incentive opportunities
Full Job Description
What you’ll do

 

The successful candidate will be responsible for managing product features, client journeys and application platforms used to assess the validity of client logins:

  • Build a feature/product/channel roadmap to articulate and drive the priorities of the group
  • Lead product discovery activities and work with UX, tech, business partners to design experiments to hone solutions
  • Create and define product stories with acceptance criteria based on client need, and is responsible for working with the tech team for successful delivery of the stories
  • Develop a deep understanding of our customers, leveraging data on your feature/product/channel, existing studies, and/or working with our research teams to create new studies or experiments
  • Interact with vendors to obtain support for various platforms. Work with them to upgrade the products and help them with their product roadmaps
  • Explore, evaluate and propose technologies and techniques that fit the needs of the various channels
  • Identify risks in current & proposed solutions; recommend resolutions, controls or mitigation strategies; implement and monitor controls; escalate visibility of risks/gaps as appropriate
  • Work with technology partners and vendors to create authentication techniques
  • Work with channel partners and other product managers to create and implement online identity management and authentication processes and systems
  • Havea passion for creating easy to use, understand and accept experiences
  • Create a release plan in coordination with the scrum team and other lines of business
  • Create reporting on KBIs and production support metrics and monitor performance
  • Build trusted relationships through clear and consistent communication with myriad stakeholders in upstream and downstream roles
  • Provide first-line support to various internal stakeholders (tech support and account/trading service) and sales staff in answering client questions and resolving client escalations
  • Employee may evaluate in-house and 3rd party security products
  • Employee may negotiate contract details which meet the needs of the firm and end-clients
What you have

Required Qualifications

  • Bachelor27s degree in computer science, engineering, or business
  • 5+ years of prior product management experience with online security, authentication, fraud, and/or digital identity
  • Superior analytical ability with attention to detail
  • Ability to influence and drive outcomes
  • Documented experience in agile product development
  • Experience with user testing and competitive intelligence

 

Preferred Qualifications

  • Experience within the Financial Services industry
  • Strong communication and presentation skills
  • Comfortable dealing with ambiguity
  • Experience with identity verification technologies, including identity document and selfie verification (IDV) and mobile driver27s license (mDL) capabilities

 

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ

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