Chewy

Senior Product Manager

Chewy$206K — $225K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in Computer Science, Statistics, Applied Mathematics, Engineering, or a related field.
  • 5 years' experience in an Information Technology Project Manager or related role.
  • Proficient in eCommerce and advanced SQL, Tableau, and data warehousing.
  • Experience in statistical modeling, UX analysis, and customer experience enhancements.
  • Skilled in business strategy, KPIs, and customer experience metrics.

Responsibilities

  • Define and execute the Delivery Experience strategy across technology, operations, and supply chain teams.
  • Leverage data-driven insights to improve delivery metrics and customer experiences.
  • Collaborate with engineering, design, and customer service teams to launch impactful features.
  • Develop a comprehensive product roadmap focused on delivery transparency and customer service.
  • Lead product development using data warehousing, SQL, and predictive modeling.
  • Optimize web and mobile shopping experiences, ensuring seamless order completion and tracking.
  • Drive A/B testing to enhance customer engagement and product effectiveness.

Benefits

  • Medical/Rx, vision, dental, life, and disability insurance.
  • Parental leave and family services benefits.
  • Flexible spending accounts and telemedicine services.
  • Employee assistance program and pet adoption reimbursement.
  • Unlimited PTO (subject to manager approval) and 6 paid holidays annually.
Full Job Description
Job Description:

Senior Product Manager

Bellevue, WA - Supply Chain - Outbound Technology - Full time - R29996

Job Description:

What you'll do:
  • Define and execute the Delivery Experience strategy, ensuring alignment between technology, operations, and supply chain teams.
  • Leverage data-driven insights to enhance customer delivery experience, develop scalable solutions, and improve key success metrics.
  • Collaborate with cross-functional teams, including engineering, design, customer service, and transportation, to build and launch new features that enhance delivery transparency and efficiency.
  • Develop and execute a comprehensive product roadmap for Delivery Experience, focusing on customer delivery transparency, checkout options, issue notifications, and customer service empowerment.
  • Lead data-driven product development, leveraging data warehousing, SQL, Tableau, and predictive modeling to build innovative delivery experience solutions.
  • Optimize key shopping, conversion, and buying experiences across web and mobile platforms, ensuring seamless order completion and delivery tracking.
  • Define business and technical requirements by analyzing customer data, behavioral insights, and business objectives, transforming them into Business Requirement Documents (BRD) and Product Requirement Documents (PRD).
  • Drive A/B and multi-variate testing strategies to optimize customer engagement and product effectiveness.
  • Collaborate with internal teams to develop self-service tools for customer service, content management, and site merchandising.
  • Stay updated on emerging trends, customer behaviors, and industry best practices to continuously enhance the delivery experience.
  • Provide regular reporting and analysis, including forecasting and performance monitoring, to drive continuous product improvements.
  • Own the long-term strategy (3-5 years) for Delivery Experience, aligning product priorities with business goals.


What you'll need:
  • Minimum Requirements: Master's degree in Computer Science, Statistics, Applied Mathematics, Engineering, or related field of study and 5 years of experience required as an Information Technology Project Manager or a related position/occupation.
  • Experience must include 5 years with:
    • eCommerce;
    • SQL, Tableau, and data warehousing;
    • Statistical models, UX analysis;
    • Analyzing complex data & generating insights;
    • Customer experience features & enhancements;
    • Business strategy, KPIs & customer experience metrics;
    • Advanced SQL & Data Analytics;
    • Business Intelligence & Visualization (Tableau, Power BI, Looker);
    • Agile Tools (JIRA, Confluence, Asana); and
    • ETL & Data Warehousing (Pipelines, Solutions).
  • Experience must also include:
    • A/B Testing Tools (Optimizely, Google Optimize, Adobe Target);
    • API Integration & Microservices Architecture; and
    • Predictive Modeling & Machine Learning Applications.


Employer: Chewy, Inc.

Office Address: 1110 112th Avenue NE, Suite 500, Bellevue, WA 98004

Other: 10% domestic travel required. Telecommuting permitted up to 2 days per week.

The base salary range for this role is $206,000 to $225,500 per year

  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.


We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ

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