ABOUT THE ROLEThe Product Management team is seeking an experienced Product Manager who is technical, collaborative, and genuinely excited about building great security products. This role focuses on MDR, ITDR, and Cloud Posture, and you'll bring deep knowledge of the security operations and MSP market to help guide the detection, prevention, and response capabilities our partners rely on every day. You'll work with Sales, Marketing, Engineering, and Data Science to bring innovative new tools to market - as a builder, not just a roadmap manager.
WHAT YOU'LL DOProduct Ownership & Strategy- Own the product roadmap for managed cybersecurity services, including MDR, SIEM and SOC services.
- Translate customer, market, operational, and security insights into prioritized product initiatives.
- Balance scalability, security efficacy, customer experience, and cost-to-deliver when making product decisions.
- Drive alignment between business goals, operational readiness, and long-term platform strategy.
Customer & Market Insight- Engage directly with customers and internal stakeholders to understand pain points across the full customer lifecycle - from pre-sales and onboarding to operations and expansion.
- Monitor competitive dynamics, mid-market security trends, compliance requirements, and evolving customer expectations to maintain strong product-market fit.
- Gather feedback from Sales, Customer Success, SOC, and Support teams to continuously improve service offerings and platform capabilities.
GTM & Revenue Enablement- Partner closely with Sales and Marketing on product positioning, value propositions, messaging, and sales enablement.
- Contribute to outcome-based narratives and differentiated security value propositions for customer and partner conversations.
- Support strategic deals by providing product expertise, security context, and operational guidance.
Service & Operational Alignment- Collaborate with SOC, Security Operations, Platform Engineering, and Delivery teams to align:
- Service scope and operational boundaries
- SLAs, KPIs, and escalation models
- Onboarding workflows and customer operational readiness
- Partner with Finance and Customer Success teams to support customer retention, expansion opportunities, and scalable service delivery models.
- Ensure operational processes support both customer satisfaction and efficient service execution.
Technical Collaboration (Product-Level)- Work closely with security engineers, SOC leaders, architects, and vendors on:
- Tool evaluations and strategic product integrations
- Proofs of concept (POCs) and capability assessments
- Enhancements to detection, response, automation, and operational workflows
- Stay current on emerging cybersecurity capabilities and industry trends, including MDR/XDR, cloud security, AI-driven detection, automation, and threat intelligence.
Product Requirements & UX Collaboration- Write detailed and well-structured product requirements, including clear business context, functional expectations, and acceptance criteria.
- Partner closely with UX/design teams to ensure workflows are intuitive, scalable, and aligned with customer operational needs.
- Drive clarity across Engineering, Operations, and Go-To-Market teams through well-defined documentation and prioritization.
WHAT YOU'LL NEEDMust-Haves- 10+ years of product management experience in B2B SaaS, ideally in security with a focus on endpoint, cloud, or identity.
- Demonstrated builder mentality - you have shipped products or features end-to-end and have the scars to prove it.
- Experience working in or adjacent to the MSP or channel market; you understand how partners buy, sell, and operate.
- Excellent verbal and written communication skills, with the ability to translate complex technology into clear positioning.
- Demonstrated ability to collaborate cross-functionally with Engineering, Research, and Marketing.
- Strong quantitative and business analysis skills; able to prioritize across simultaneous competing demands.
- Proven ability to work effectively with distributed, remote teams.
Strongly Preferred- Previous work in EDR, CDR, attack analysis, research, investigation, or incident response.
- Cybersecurity domain knowledge - an understanding of the threat landscape, even from the product or GTM side.
- AI fluency - active use of AI tools in your workflow, with a perspective on AI-driven product strategy.
- Experience at a high-growth company in the $20M-$200M+ ARR range; comfortable with ambiguity and rapid change.
- Hands-on Product Management experience in cybersecurity products is critical; advanced degrees in relevant fields are a plus.
WHY BLACKPOINT CYBER- Mission that matters - protecting MSPs and their clients from adversaries who don't take days off.
- Hyper-growth moment - $190M Series C, aggressive roadmap, and international expansion underway.
- Builder culture - product decisions made close to the customer, not in a committee.
- Remote-first - we hire for talent and trust you to own your work.
- Competitive benefits - Health, Vision, Dental, and Life Insurance; 401k; Discretionary Time Off.
For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks. International employees receive competitive benefits in accordance with local market standards and applicable country requirements.
Blackpoint believes all employees should share in the company's success - equity participation is available to employees globally, with program details varying by location and employment structure.
