Microsoft

Senior Product Manager and Principal Product Manager (Multiple Positions) - D365 Contact Center

Microsoft • $119K — $234K *
Redmond, WA 98052In-Person
Enterprise Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree AND 5+ years experience in product/service/program management or software development, or equivalent experience.
  • Ability to meet Microsoft, customer, and/or government security screening requirements.
  • Bachelor's Degree AND 8+ years experience in product/service/program management or software development, or equivalent experience (preferred).
  • 2+ years experience taking a product to market (design, addressing product market fit, and launch).
  • 4+ years experience improving product metrics such as growing customer base and reducing churn (preferred).
  • 4+ years experience disrupting a market for a product or feature (preferred).
  • Experience with generative AI and large language models (LLMs).

Responsibilities

  • Lead efforts to understand enterprise customer needs and enhance user value.
  • Engage with technical challenges for enterprise and personal productivity using AI.
  • Advocate for prioritization of product features by effectively communicating customer context to teams.
  • Maintain market leadership for Copilot Studio's conversational AI capabilities.
  • Conduct competitive evaluations and adopt current solutions to advance capabilities.
  • Coach and lead a team of product managers towards achieving business goals.
  • Foster an inclusive team culture aligned with Microsoft's core values.

Benefits

  • Access to Microsoft’s educational resources and professional development opportunities.
  • Comprehensive health and wellness programs.
  • Flexible working arrangements to support work-life balance.
  • Opportunities for advancement within a leading global technology company.
  • Participation in a mission-driven culture that values diversity and inclusion.
Full Job Description
Responsibilities
  • Be a product leader who deeply understands the enterprise customer and productivity scenarios to help deliver continued end-user value & drive adoption.
  • Engage on technical challenges, constraints and blockers with state of the art AI capabilities for enterprise and personal productivity customers.
  • Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary.
  • Ensure Copilot Studio remains a market leader in agentic platforms for conversational AI capabilities.
  • Drive competitive evaluation of the ecosystem, staying ahead of the curve for latest advancements, adopting current solutions to new capabilities.
  • Lead and coach a team of product managers to achieve key business goals for Copilot Studio.
  • Build inclusive team culture and be the champion to advocate for core Microsoft values.


Qualifications
Required Qualifications:

  • Bachelor's Degree AND 5+ years experience in product/service/program management or software development
    • OR equivalent experience.


Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:

  • Bachelor's Degree AND 8+ years experience in product/service/program management or software development
    • OR equivalent experience.
  • 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
  • 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
  • 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
  • Experience in creating/building/deploying agentic solutions.
  • Generative AI, LLMs, quality evaluation approaches and frameworks.
  • Demonstrated experience driving productive conversations with customers and executive stakeholders at multiple levels (C-level execs, program leads, directors, low-code app makers, developers, architects).
  • Demonstrated experience navigating ambiguity and maintaining a growth-mindset to make decisions and drive progress with minimal guidance.
  • Demonstrated leadership acumen, with ability to drive results through influence and coaching team members.
  • Demonstrated ability to collaborate and work effectively as a team player with a record of sharing and scaling knowledge - either internally or externally - through documentation, presentations, videos, code samples, accelerators, etc.


Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

Product Management IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

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Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

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If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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