Opportunity

Our Product team is growing, and we're looking for a Senior Product Manager / AI-Native Product Development to lead one of Method's most important product surfaces: Connect & Integrations. This role will start with deep ownership of our QuickBooks Online sync, APIs, and related integration experiences. Over time, the opportunity is broader: helping Method evolve the systems that connect our CRM to the business-critical tools our customers rely on every day, while expanding our platform to support a more connected, automated, and AI-enabled future. This is a high-impact role for a senior individual contributor who combines strong product fundamentals with a builder orientation - someone who uses AI, prototypes, automations, technical artifacts, and hands-on experimentation to move from idea to customer value faster. We are looking for someone who can clearly articulate how technical investments improve customer trust, activation, retention, support efficiency, and long-term product value. The right person will own outcomes, work closely with engineering, use AI natively, and help model Method's emerging Product Architect function - a hybrid product role that combines customer judgment, systems thinking, technical curiosity, and the ability to work closer to the product surface.

The Role

As Senior Product Manager / AI-Native Product Development, Connect & Integrations, you will own the product strategy, roadmap, and outcomes for the systems that connect Method with QuickBooks, APIs, and other business-critical platforms. Your immediate focus will be on our data sync customer experiences that include setup, reliability, visibility, troubleshooting, and trust. You will also help define the broader future of Method's integration strategy, including APIs, ecosystem expansion, partner integrations, and connected workflow opportunities. This is not a traditional roadmap-management PM role. The right person understands that integrations are not just back-end plumbing. They are core to customer trust, workflow continuity, activation, retention, and Method's ability to grow as a connected platform. You will work closely with engineering, design, support, customer success, sales, and product leadership to turn complex technical work into clear customer and business outcomes. You will also help define and model Method's emerging Product Architect function by setting an example for high-agency, technically curious, builder-oriented product work.

What You'll Do

Product Strategy & Roadmap:

• Own the product strategy and roadmap for Method's Connect & Integrations surface.
• Lead product work across QuickBooks Online sync, APIs, integration workflows, and related customer experiences.
• Balance near-term customer needs with long-term platform, reliability, and ecosystem investments.
• Identify opportunities to expand Method's integration ecosystem beyond today's core accounting sync use cases.
• Translate company priorities into clear product bets, sequencing, and measurable outcomes.
• Define and improve metrics related to sync reliability, integration health, activation, support reduction, customer trust, API adoption, and retention.

Communication & Cross-Functional Leadership

• Explain complex technical investments in simple customer and business terms.
• Build alignment with engineering, design, support, success, sales, marketing, and leadership.
• Communicate tradeoffs, risks, decisions, and progress with clarity.
• Help internal teams understand how Connect & Integrations work contributes to activation, retention, customer trust, and long-term platform value.
• Build trust through strong judgment, high ownership, and consistent follow-through.

Technical Product Ownership

• Partner deeply with engineering on sync behaviour, APIs, data movement, edge cases, system contracts, reliability, scalability, and operational tooling.
• Clarify expected system behaviour before implementation begins, especially in complex technical workflows.
• Help the team make strong tradeoff decisions across customer impact, technical risk, support burden, and long-term maintainability.
• Write clear product requirements, technical product briefs, decision documents, and stakeholder updates.
• Ensure technical investments are connected to customer-visible value and business impact.

Customer Understanding & Product Discovery

• Build a deep understanding of how SMB customers experience integrations, sync, errors, setup, troubleshooting, and recovery.
• Use customer interviews, support cases, sales feedback, product analytics, and incident patterns to identify high-value opportunities.
• Work with design to make complex technical workflows understandable and usable for non-technical customers.
• Ensure product decisions are grounded in real customer behaviour, not only internal assumptions.

AI-Native Product Management

• Use AI tools as a natural part of your product management workflow.
• Apply AI to accelerate research synthesis, customer feedback analysis, technical exploration, product specs, documentation, prototyping, and communication.
• Demonstrate strong judgment in how AI can improve speed, quality, and clarity without replacing product thinking.
• Help raise the standard for how Product at Method works in an AI-native environment.

Builder Orientation

• Build or prototype when useful, using tools such as AI coding assistants, no-code/low-code platforms, automations, data tools, or light PRs.
• Create artifacts that reduce ambiguity for engineering and design, including prototypes, workflow maps, technical specs, experiments, and lightweight implementation proposals.
• Partner with engineering and design to reason through tradeoffs, product architecture, system constraints, and customer experience quality - beyond requirements-writing.
• Use hands-on experimentation to move from idea to customer value faster.

What You Bring

Before you read this next section, we want you to know that we know the "ideal candidate" does not exist. Everyone has a unique background and skill set. Even if you do not check every box below, we would still love to hear from you if this role feels like a strong fit.

• Experience using AI tools to improve the speed and quality of product work, including research, analysis, documentation, synthesis, prototyping, or communication.
• Minimum of 5+ years of product management experience.
• Product management experience across at least two different companies, or a track record of shipping meaningful products across different stages of complexity and scale.
• Experience owning technical product areas such as APIs, integrations, sync systems, platforms, developer tools, data products, infrastructure-adjacent systems, or complex workflow products.
• Experience improving reliability, error handling, troubleshooting, integration health, observability, or customer-facing recovery experiences.
• Strong ability to partner with engineering on technical tradeoffs, edge cases, constraints, and system behaviour.
• A track record of improving measurable outcomes, not just shipping features.
• Strong analytical skills and comfortable using data, customer feedback, support signals, and product metrics to guide prioritization.
• Strong customer empathy, especially for non-technical users interacting with technical systems.
• Excellent critical thinking skills.
• Comfort operating as an individual contributor with high ownership and ambiguity.
• Demonstrated builder orientation - evidence of personally building, prototyping, automating, coding, configuring, or technically exploring product ideas.
• High-slope, bar-raising energy and excitement about helping define a new way of working in product.

Bonus points if you have:

• Experience with QuickBooks, Xero, accounting software, CRM, ERP or SMB SaaS products.
• Experience building or scaling product integrations, partner ecosystems, API platforms, or integration marketplaces.
• Experience with no-code/low-code platforms, AI coding assistants, workflow automation tools, or light coding.

What Success Looks Like

In this role, success means you help Method improve the trust, reliability, and value of the systems our customers depend on.

You will help us:

• Improve QuickBooks sync reliability and customer confidence.
• Reduce avoidable support burden related to integrations.
• Make sync and integration behaviour easier for customers to understand.
• Improve activation by reducing setup and integration friction.
• Strengthen retention by making Method feel dependable in daily workflows.
• Build stronger API and integration foundations.
• Identify future ecosystem opportunities that expand Method's value.
• Raise the bar for technical product ownership, AI-native product work, and outcome-driven execution.
• Help define and model Method's emerging Product Architect function.

Why You'll Love Method

Flexible hybrid work model - designed to support work-life balance while maintaining strong team collaboration; employees work from our downtown Toronto office 2-3 days per week.

Collaborative and social team culture - work in a supportive environment with regular team events and company-wide celebrations that keep things fun and connected.

Growth-stage company experience - working at a scaling growth company like Method gives you deep insight into how a software company operates. You'll be involved in a wide range of discussions and initiatives, gaining experience that's hard to find in more siloed environments.

Training - You will receive initial and ongoing training on Method's products, policies and procedures as well as a quarterly professional development budget.

Great downtown location - Method is located right in the heart of Toronto's young and vibrant 'King West' technology hub at the corner of Adelaide and Spadina Ave.

Comprehensive health benefits - inclusive of healthcare, vision, and dental coverage to support your overall well-being.

🥗 Weekly lunch credit - enjoy a meal on us every week as a small way to say thanks.

High-impact product ownership - build and maintain systems that customers rely on every day, with real influence over decisions that matter.

Opportunity to shape the future - play a meaningful role in building out Method's integration ecosystem as it grows and evolves.

AI-native product environment - work on a product increasingly focused on AI-native workflows, customer outcomes, and durable systems built to last.

Additional Role Details:

At Method, we work on a hybrid schedule. Teams work from our downtown Toronto office 2-3 times each week.

Job type: Full-time permanent.

Compensation: $90,000 - $130,000 annually, depending on experience, scope, and level of responsibility. Final compensation will be determined based on the candidate's experience, demonstrated product judgment, technical depth, and role level assessed through the interview process.

This is an active role we are currently hiring for, and we thank all applicants for their interest. Only candidates selected for an interview will be contacted. We kindly request that recruiting agencies do not contact us regarding this position.