7+ years of experience in product management or related role
Experience in financial services, especially lending or collections
Ability to transform complex client issues into product opportunities
Familiarity with product development processes and execution
Experience collaborating with engineering teams
Strong product judgment and practical tradeoff skills
Excellent communication with diverse stakeholders
Responsibilities
Define product vision and opportunities based on client interactions
Spend time understanding client workflows and pain points
Validate client issues against broader market needs
Collaborate with CEO to shape product direction and roadmap
Partner with Head of Growth on product-related client discussions
Leverage AI tools for research and product development
Work closely with Engineering to prioritize building the right solutions
Benefits
Remote work flexibility from anywhere, preferably Charlotte NC
Opportunity to directly impact company product direction
Engage with clients to drive meaningful product solutions
Collaboration with executive leadership and cross-functional teams
Involvement in shaping products in a growth-oriented environment
Full Job Description
Location:
Remote - Charlotte NC
Why This Role Is Important:
Help define how the company thinks about product, turn client problems into buildable opportunities, and develop the technology that will shape the next stage of the company
Spend meaningful time with existing and prospective clients to understand their workflows, pain points, constraints, and opportunities and then identify product opportunities that can improve performance, expand relationships, or create repeatable capabilities.
Validate whether client problems are isolated issues or broader market opportunities.
Help determine whether a product opportunity can be solved in a way that is useful across multiple clients, not just one.
Work closely with the CEO to shape product direction, priorities, and future roadmaps.
Partner with the Head of Growth on new client conversations where product insight, discovery, or solution design as needed.
Use AI heavily to accelerate research, discovery, analysis, prototyping, documentation, and product thinking.
Partner closely with Engineering to make sure we are building the right things in the right order.
Help Engineering understand the client context behind what is being built.
Define what success looks like for new products and use feedback, data, adoption, and operational impact to improve what we build.
The Background That Fits:
7+ years of experience in product management, product development, or a related role.
Experience in financial services, with a strong preference for lending, servicing, collections, or credit.
Ability to work directly with clients and turn messy, real-world problems into clear product opportunities.
An understanding of how to decide what should exist, why it matters, how it should work, and how we should build it.
Experience working closely with software engineering teams.
Strong product judgment and the ability to make practical tradeoffs.
Clear communication with executives, clients, operators, and engineers.
Comfort operating in a growing company where the product function is still being built.
Nice to Have
Direct experience in collections, servicing, borrower engagement, or debt recovery.
Experience with lenders, banks, fintechs, auto finance companies, credit card issuers, or consumer finance businesses.
Experience with AI-enabled products, automation, workflow tools, decisioning, or communications platforms.
Experience building products in regulated or compliance-heavy environments.
