JP Morgan Chase & Co.

Senior Product Delivery Associate - Branch Workplace Technology

JP Morgan Chase & Co. • $75K — $95K *
Columbus, OH 43240In-Person
Finance & Insurance
Less than 5 years of experience
Reposted Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years of experience in business analytics, management, or strategy
  • Strong analytical and statistical skills with a focus on process improvement
  • Ability to break down complex challenges and identify bottlenecks
  • Effective communication skills for varied audiences, including senior leaders
  • Experience building relationships across teams, influencing without authority
  • Bachelor’s degree or equivalent work experience

Responsibilities

  • Provide support for resolving branch technology issues
  • Analyze issue tickets to improve self-service capabilities
  • Identify process gaps in branch support model escalations
  • Build relationships with branch colleagues to address their needs
  • Develop communication structures for major incident resolution
  • Maintain regular reporting on technology health and issues
  • Convey data-driven insights and improvement opportunities to stakeholders

Benefits

  • Opportunity for career growth in a dynamic environment
  • Engagement with cross-functional teams in the organization
  • Chance to influence process improvements and technology support strategies
  • Collaborative workplace culture focused on problem-solving
  • Development opportunities to enhance analytical and communication skills
Full Job Description
JOB DESCRIPTION

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. 

As a Senior Product Delivery Associate in the Branch Advocacyteam, you function as a crucial liaison and analyst, between branch employees' technology issues and support models, to ensure a seamless experience for both our branch colleagues and clients. In this role, you will engage with branch leadership and colleagues, as well as help desk, operations, technology teams and product owners, to build relationships, proactively monitor, support, and drive the resolution of technology issues raised by our branch colleagues. To enable the products to continuously deliver value, analyze support models, focusing on identifying gaps or efficiencies that can be presented to key partners as opportunities for process improvement.

Job responsibilities
  • Provide support to help resolve branch technology issues as needed
  • Analyze branch issue tickets to identify opportunities for self service capabilities or improved help when chatting with a technician
  • Analyze branch support model escalations and non-escalations; ultimately resulting in recognizing gaps in process or efficiencies to improve the end to end support experience of our branch colleagues
  • Develop and maintain deep relationships with our Branch colleagues to understand and address their needs and concerns in support of their branch and customers. 
  • Develop and maintain robust communication and support structures to bring together and organize teams to help facilitate the resolution of major incidents and ongoing technology issues.
  • Develop and maintain regular management and organization reporting of issues and the overall technology health of our branches.
  • Effectively communicate research-based data, efficiency and process improvement opportunities to partners at varying levels.
Required qualifications, capabilities, and skills
  • Demonstrates an understanding of the branch employee's workplace journey, and works towards providing a more efficient and healthier environment for our partners
  • 3+ years of business analytics, business management, strategy, or related experience
  • Identifies process and product gaps and areas of opportunity
  • Breaks down complex challenges into key problems to solve, while identifying process and support model gaps and other areas of opportunity
  • Comfortable working in dynamic environments with incomplete data to develop directionally correct answers
  • Comfortable challenging the status quo, supported by research-based analysis
  • Strong analytical, technical, and statistical skill. Ability to synthesize/analyze diverse information, develop and recommend strategies, and make decisions
  • Demonstrate structured thinking, curiosity, and effective communication, with excellent written skills
  • Demonstrate ability to execute via internal partnerships with other organizations with the ability to influence people at all levels across a broad variety of job functions, sometimes without formal authority.
  • Excellent problem-solving skills. Structured thinker, effective communicator with excellent written and oral communication skills, possessing the ability to convey complex information - simply and clearly - to senior business leaders
  • Bachelor’s degree or equivalent experience required. 
 
Preferred qualifications, capabilities, and skills
  • Developed knowledge of the product development life cycle
  • Experience with issue management for hardware and software/technology, that relate to banking or financial services. 
  • Exhibit strong personal responsibility and accountability for delivering high-quality work

 

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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