Job SummaryThe Senior Producer Compensation Associate is responsible for leading and executing high-level initiatives in Producer Compensation and Collections, integrating deep system expertise, financial analysis, and process strategy. This role is central to solving enterprise-impacting issues related to agent commissions and debt recovery, while also supporting department leadership with forecasting, insights, and advanced problem-solving. The position plays a vital role in maintaining financial integrity, building cross-functional relationships, developing scalable improvements to compensation and collections processes, and completing tasks assigned by management.
Essential Responsibilities- Lead the resolution of the organization's most complex producer compensation and collections issues, utilizing systems including Microsoft Access, SSRS, Excel, and other business applications.
- Perform advanced root cause analysis to identify systemic issues, recommend corrective actions, and improve overall compensation and collections processes.
- Serve as a strategic advisor to department leadership by providing recommendations related to producer compensation policies, debt recovery trends, and operational improvements.
- Lead enterprise-wide initiatives focused on automation, process optimization, compliance, reporting enhancements, and error reduction.
- Manage high-profile escalations involving complex commission disputes, significant collection balances, legal matters, and strategic agency relationships while balancing financial accuracy and business relationships.
- Prepare and analyze financial reports, metrics, and executive summaries that support forecasting, operational planning, and leadership decision-making.
- Collaborate with Information Technology, Finance, Legal, Compliance, and business stakeholders to develop and implement system enhancements, business rules, and process improvements.
- Serve as a technical and functional subject matter expert for producer compensation systems, reporting tools, and collections processes.
- Train, mentor, and provide guidance to Producer Compensation Associates, serving as the primary escalation point for complex case resolution.
- Support annual 1099 reporting, audits, regulatory requests, and other financial reporting requirements.
- Evaluate departmental workflows and identify opportunities to improve efficiency, accuracy, scalability, and customer service.
- Represent the Producer Compensation & Collections department in cross-functional meetings, strategic initiatives, and enterprise projects.
- Complete additional duties and special projects as assigned by management.
Knowledge, Skills & Abilities- Advanced knowledge of producer compensation and collections processes.
- Strong analytical and critical thinking skills with the ability to solve complex business problems.
- Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data analysis, and reporting.
- Experience utilizing reporting and database tools such as SSRS, Microsoft Access, or similar systems.
- Strong understanding of financial reconciliation, auditing, and reporting principles.
- Ability to interpret policies, regulations, and contractual agreements.
- Excellent written and verbal communication skills with the ability to present complex information to various audiences.
- Demonstrated project management and process improvement capabilities.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Ability to build collaborative relationships across departments and influence positive business outcomes.
- High attention to detail while maintaining a strategic perspective.
Education & ExperienceRequired- Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field, or equivalent combination of education and experience.
- Experience analyzing financial data and resolving complex business issues.
