The Consumer Products Enablement and Solutions (CPES) team ensures Humana’s insurance products remain competitive, compliant, and aligned with consumer needs. Team members work closely with leaders across the enterprise, supporting timely regulatory and operational execution while partnering with key business units to support strategic direction for insurance products.
The Senior Process Improvement Professional is responsible for managing CPES operational processes and supporting the successful execution of key regulatory and operational initiatives. This role helps ensure work is completed on time, processes are clearly documented, stakeholders are aligned, and operational activities are carried out consistently across the organization.
This position partners closely with the Process Improvement Lead and Director for assigned processes. The role supports governance, issue resolution, implementation readiness, and ongoing process improvement across the department’s enterprise operational portfolio.
Key Responsibilities
Lead progress and execution for assigned process improvements.
Coordinate day-to-day activities for assigned CPES workstreams, including tracking milestones, timelines, deliverables, and implementation activities.
Monitor progress against operational timelines and help ensure work is completed on schedule.
Create, maintain, and update standard operating procedures, process maps, operational documentation, governance materials, and document review artifacts.
Help ensure assigned processes are clear, current, consistently followed, and aligned with operational standards.
Partner with stakeholders across business areas to coordinate cross-functional deliverables and support alignment on assigned operational initiatives.
Support governance meetings and follow-up activities, including tracking decisions, risks, issues, and action items.
Facilitate clear communication across teams to support timely execution and stakeholder readiness.
Support operational readiness by preparing teams for implementation, monitoring required deliverables, identifying potential risks or gaps, and assisting with issue resolution and escalation as needed.
Identify opportunities to improve processes, increase efficiency, strengthen standardization, and apply lessons learned and best practices across enterprise operations.
Use your skills to make an impact
Required Qualifications
Bachelor’s Degree or equivalent work experience
3+ years of full-time work experience in operations, project coordination, process management, business execution, regulatory operations, healthcare operations, or a related field
Experience managing operational processes, workstreams, timelines, deliverables, and stakeholder follow-up activities
Strong organizational skills with the ability to manage multiple priorities and deadlines
Demonstrated ability to create and maintain process documentation, standard operating procedures, process maps, or governance materials
Strong written and verbal communication skills, with the ability to coordinate effectively across cross-functional teams
Ability to identify risks, track issues, support resolution, and escalate concerns appropriately
Strong attention to detail and commitment to operational consistency and accuracy
Collaborative, flexible, and team-oriented working style
Preferred Qualifications
Lean Six Sigma Green Belt or Black Belt preferred, with demonstrated ability to apply process improvement methodologies to drive operational efficiency and measurable business outcomes
Background in supporting payor operations, with a focus on operational efficiency and process optimization
Experience supporting governance forums, executive reporting, operational readiness, or implementation planning.
Experience with process improvement, standardization, workflow documentation, or continuous improvement initiatives.
Familiarity with enterprise operations, product operations, compliance-driven processes, or annual product lifecycle activities.
Project management, process improvement, or healthcare-related certification.
Additional Information
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$94,100 - $129,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
