Senior Process Improvement Professional

CenterWell Primary Care • $94K — $129K *
Boston, MA 02115In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent work experience
  • 3+ years in operations, project coordination, or related fields
  • Experience managing operational processes and workstreams
  • Strong organizational skills for handling multiple priorities
  • Proven ability to create and maintain process documentation
  • Excellent written and verbal communication skills
  • Ability to identify risks and manage issue resolution
  • Strong attention to detail and commitment to operational consistency

Responsibilities

  • Lead execution of assigned process improvements
  • Coordinate daily activities for CPES workstreams
  • Monitor operational timelines to ensure on-time completion
  • Create and update standard operating procedures and documents
  • Ensure assigned processes are clear and consistently followed
  • Facilitate alignment on operational initiatives with stakeholders
  • Support governance meetings, tracking decisions and action items
  • Prepare teams for operational readiness and implementation

Benefits

  • Medical, dental, and vision benefits
  • 401(k) retirement savings plan
  • Paid time off, company holidays, and caregiver leave
  • Short-term and long-term disability coverage
  • Life insurance and additional wellness opportunities
Full Job Description
The Senior Process Improvement Professional is responsible for managing CPES operational processes and supporting the successful execution of key regulatory and operational initiatives. This role helps ensure work is completed on time, processes are clearly documented, stakeholders are aligned, and operational activities are carried out consistently across the organization.

This position partners closely with the Process Improvement Lead and Director for assigned processes. The role supports governance, issue resolution, implementation readiness, and ongoing process improvement across the department's enterprise operational portfolio.

Key Responsibilities
  • Lead progress and execution for assigned process improvements.
  • Coordinate day-to-day activities for assigned CPES workstreams, including tracking milestones, timelines, deliverables, and implementation activities.
  • Monitor progress against operational timelines and help ensure work is completed on schedule.
  • Create, maintain, and update standard operating procedures, process maps, operational documentation, governance materials, and document review artifacts.
  • Help ensure assigned processes are clear, current, consistently followed, and aligned with operational standards.
  • Partner with stakeholders across business areas to coordinate cross-functional deliverables and support alignment on assigned operational initiatives.
  • Support governance meetings and follow-up activities, including tracking decisions, risks, issues, and action items.
  • Facilitate clear communication across teams to support timely execution and stakeholder readiness.
  • Support operational readiness by preparing teams for implementation, monitoring required deliverables, identifying potential risks or gaps, and assisting with issue resolution and escalation as needed.
  • Identify opportunities to improve processes, increase efficiency, strengthen standardization, and apply lessons learned and best practices across enterprise operations.


Use your skills to make an impact

Required Qualifications
  • Bachelor's Degree or equivalent work experience
  • 3+ years of full-time work experience in operations, project coordination, process management, business execution, regulatory operations, healthcare operations, or a related field
  • Experience managing operational processes, workstreams, timelines, deliverables, and stakeholder follow-up activities
  • Strong organizational skills with the ability to manage multiple priorities and deadlines
  • Demonstrated ability to create and maintain process documentation, standard operating procedures, process maps, or governance materials
  • Strong written and verbal communication skills, with the ability to coordinate effectively across cross-functional teams
  • Ability to identify risks, track issues, support resolution, and escalate concerns appropriately
  • Strong attention to detail and commitment to operational consistency and accuracy
  • Collaborative, flexible, and team-oriented working style


Preferred Qualifications
  • Lean Six Sigma Green Belt or Black Belt preferred, with demonstrated ability to apply process improvement methodologies to drive operational efficiency and measurable business outcomes
  • Background in supporting payor operations, with a focus on operational efficiency and process optimization
  • Experience supporting governance forums, executive reporting, operational readiness, or implementation planning.
  • Experience with process improvement, standardization, workflow documentation, or continuous improvement initiatives.
  • Familiarity with enterprise operations, product operations, compliance-driven processes, or annual product lifecycle activities.
  • Project management, process improvement, or healthcare-related certification.


Additional Information
  • Flexibility with work location; options include:
    • Humana's New York office in Midtown Manhattan
    • Humana's Washington, DC office
    • Humana's headquarters in Louisville, Kentucky
    • Remote, with majority of work conducted on Eastern time


Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,100 - $129,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About CenterWell Primary Care

CenterWell Primary Care Careers

Joining CenterWell Primary Care presents an unparalleled opportunity to advance one's career in a leading healthcare organization that is dedicated to innovation and quality care. CenterWell Primary Care is actively seeking professionals who are passionate about making a difference in the healthcare industry.

Explore Job Opportunities

CenterWell Primary Care offers a variety of job opportunities that enable professionals to grow their careers in an environment that values leadership and diversity. The company is committed to fostering a culture where innovation thrives and leadership skills are honed.

Professional Growth and Development

At CenterWell Primary Care, career growth is a priority. The company supports professional development through comprehensive training programs and opportunities for advancement. Employees are encouraged to expand their skills and knowledge, positioning themselves as leaders in the healthcare sector.

Diversity and Inclusion

CenterWell Primary Care is dedicated to creating a diverse and inclusive workplace. The company believes that diversity training and an inclusive culture are key to innovation and the delivery of exceptional care. Employees from various backgrounds bring unique perspectives that enhance the team's performance and patient outcomes.

Benefits and Culture

Employees at CenterWell Primary Care enjoy a range of benefits designed to support their professional and personal lives. The company's culture is centered on teamwork, respect, and integrity, providing a solid foundation for personal growth and job satisfaction.

Internship Programs

For those starting their career, CenterWell Primary Care offers internship programs that provide hands-on experience in the healthcare field. Interns gain valuable insights and skills, which are crucial for building a successful career in healthcare.

Hiring Process

The hiring process at CenterWell Primary Care is designed to identify candidates who are not only skilled but also passionate about making a difference in healthcare. Prospective employees can expect a thorough interview process where they can showcase their skills and learn more about the company's mission and values.

Networking and Professional Opportunities

CenterWell Primary Care encourages its team to engage in networking opportunities within and beyond the company. This engagement fosters professional connections and collaborative opportunities that can lead to innovative solutions and enhanced patient care.

Join the Team

CenterWell Primary Care is looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on the CenterWell Primary Care Jobs page. Tailor your resume to reflect your expertise and prepare for a career that promises both professional and personal growth.

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Explore Careers at CenterWell Primary Care

Discover the rewarding opportunities awaiting at CenterWell Primary Care. With a commitment to employee growth, a diverse culture, and a drive for innovation, CenterWell Primary Care is the perfect place to advance your career in healthcare.
Learn more about CenterWell Primary Care
Industry
Healthcare
* Ladders Estimates

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