The Senior Process Improvement Analyst is responsible for leading improvement projects in the North America sales, service, and field operations functions. In this role, you will analyze data to identify, validate, and drive process improvements that bring savings and efficiency to processes within the business unit. This role will be a collaborative role that requires informal leadership and a technical understanding of process improvement, as well as the capability to influence and sustain change.
GENERAL RESPONSIBILITIES: - Support North America Sales, Service and Customer Service organizations by leading process improvement projects.
- Build and maintain strong relationships with key stakeholders across the business.
- Complete process mapping to identify current and future states.
- Conduct ROI analyses to identify and promote benefits of process improvement initiatives to the business.
- Use data and metrics to identify and evaluate opportunities for process improvement projects.
- Conduct research/interviews to gain information on process or project and uses analysis to provide recommendations to customer.
- Use process improvement tools such as a flow chart, gnatt chart, pareto chart, process mapping, and fishbone diagram, etc.
- Present work or findings to peers, teams, and managers.
- Effectively set deadlines, assign responsibilities, monitor and summarize progress of a project in order to drive on-time completion.
- Develop new/updated documentation as a result of a process improvement projects.
- Demonstrate strong commitment to personal development and willingness to learn and apply process improvement and business transformation tools and methodologies.
- Assist in the recommendation and establishment of new Key Performance Indicators (KPI's) to support company objectives and goals.
- May work as a project manager on both smaller projects that provide value within an organization, as well as complex projects or process improvements that drive standardized work.
- Collaborate with multiple departments, Subject Matter Experts (SME's), and outside consultants and vendors
- Contribute to a culture where continuous improvement is a "way of life."
REQUIRED EXPERIENCE & EDUCATION:- Bachelor's degree
- 5 plus years' experience in: Business Analysis, Business Process Improvement, Project Management, or
- Business Process Management
- Training in Process Improvement or Lean Six Sigma Methodologies, including basic process mapping skills
REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS: In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position:
- Ability to problem-solve.
- Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-oriented environment.
- Ability to build and maintain positive relationships, both internally and externally, while maintaining a customer service orientation.
- Ability to use sound judgment and discretion in dealing with highly confidential information.
- Ability to take direction and accept supervision.
- Application of project management skills for time management and holding others accountable.
- Demonstrated effective collaboration with peers and customers.
- Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations.
- Willingness to be flexible with time and adjust to a changing work environment.
Competitive base salary commensurate with experience: $85,200 - $127,600
Posted salary ranges are made in good faith. Tennant Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. Total Compensation = Base Salary + Benefits
Benefits = A comprehensive benefits package including health insurance, 401(k), disability, life insurance, paid time off, and voluntary benefits!
