Senior Private Client Relationship Manager

Brown & Brown, Inc.

$80K — $120K *
US-AnywhereRemote in Massachusetts, US
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, finance, or a related field required.
  • Minimum of 7-10 years of experience specializing in personal lines insurance for high-net-worth clients.
  • Valid Property & Casualty insurance license is necessary.
  • Expertise in complex personal insurance products, such as homeowners, auto, umbrella, fine art, and jewelry.
  • Strong history of building and maintaining client relationships while exceeding service expectations.
  • Exceptional communication, interpersonal, and presentation skills to convey complex information clearly.
  • Proficiency in agency management systems and Microsoft Office Suite.

Responsibilities

  • Conduct comprehensive needs assessments to determine clients' insurance needs and risk profiles.
  • Cultivate and sustain long-term relationships with high-net-worth individuals and families.
  • Develop and present tailored insurance solutions based on policy structures and coverage limits.
  • Serve as the primary contact for clients, providing proactive communication and issue resolution.
  • Collaborate with internal teams for seamless service and optimal client outcomes.
  • Stay informed about industry trends to provide innovative solutions to clients.
  • Identify cross-selling and up-selling opportunities with existing clients.
  • Engage in networking and prospecting to grow the private client portfolio.

Benefits

  • Health Benefits including Medical/Rx, Dental, Vision, Life Insurance, and Disability Insurance.
  • Financial Benefits such as Employee Stock Purchase Plan (ESPP), 401k, Student Loan Assistance, and Tuition Reimbursement.
  • Mental Health & Wellness support including free mental health services and enhanced advocacy.
  • Additional benefits like Paid Time Off, holidays, and discounts from preferred partners.
Full Job Description
Brown & Brown is seeking a Sr Private Clients Relationship Manager to join our growing team in Massachusetts.

In this role, you will serve as a trusted advisor to high-net-worth individuals and families, delivering personalized insurance solutions and exceptional service. The ideal candidate brings deep expertise in complex personal lines insurance, a relationship first approach, and a proven ability to build lasting client partnerships while providing strategic risk management guidance.

How you will Contribute:
  • Conduct comprehensive needs assessments to identify clients' unique risk profiles and insurance requirements across various lines (e.g., personal lines, specialty coverages, excess liability).
  • Cultivate and maintain strong, long-term relationships with a portfolio of high-net-worth individuals and families.
  • Develop and present tailored insurance solutions, demonstrating expertise in policy structures, coverage limits, and premium considerations.
  • Act as the primary point of contact for clients, providing proactive communication, handling inquiries, and resolving issues efficiently and effectively.
  • Collaborate with internal teams, including underwriters, claims adjusters, and other specialists, to ensure seamless client service and optimal outcomes.
  • Stay abreast of industry trends, market changes, and new product offerings to provide informed advice and innovative solutions to clients.
  • Identify opportunities for cross-selling and up-selling additional insurance products and services to existing clients.
  • Participate in new business development activities, including networking and prospecting, to expand the private client portfolio.
  • Prepare and deliver client presentations, proposals, and renewal documents with accuracy and professionalism.


Skills and Experience to be Successful:
  • Bachelor's degree in business, finance, or a related field.
  • Minimum of 7-10 years of experience in personal lines insurance, with a strong focus on high-net-worth clients.
  • Valid Property & Casualty insurance license is required.
  • Demonstrated expertise in complex personal insurance products, including homeowners, auto, umbrella, fine art, jewelry, and other specialty coverages.
  • Proven track record of building and maintaining strong client relationships and exceeding service expectations.
  • Exceptional communication, interpersonal, and presentation skills, with the ability to articulate complex information clearly and concisely.
  • Proficiency in agency management systems and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).


Preferred:

Professional designations such as CPCU, CPRIA, CISR, or AAI are a plus.

Pay Range
80000 - 120300 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:
  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.


Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

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