Senior Principal - Account Management US Reports to: VP - Account Management, Americas Role Purpose As Senior Principal - Account Management at Accelya, you will personally own and grow a portfolio of assigned airline accounts, driving commercial strategy, senior relationship management, revenue retention and expansion that supports Accelya's growth objectives. This is an individual contributor role, reporting to the VP - Account Management, Americas, with a mandate to lead from the front on your own accounts. You will build and hold trusted relationships with senior airline stakeholders, including C-suite and board level, and act as a hands-on commercial partner across the customer lifecycle. You will bring strong airline technology market knowledge and the ability to articulate the commercial impact of Modern Airline Retailing (Offer, Order, Settle, Delivery - OOSD) and NDC, using AI-enabled commercial intelligence and data-led account planning to drive results. Duties & Responsibilities • Own the account strategy and commercial plan for your portfolio of assigned airline accounts, aligned to the regional Account Management strategy set by the VP - Account Management, Americas • Build and lead commercial engagements within your account portfolio, developing key relationships and executing with strong commercial integrity • Manage Accelya's most strategic airline customer relationships at C-suite and board level, acting as a trusted long-term partner • Develop and maintain robust account plans across your portfolio, covering customer priorities, relationship mapping, growth opportunities, renewal strategy and risk mitigation • Partner closely with the VP - Account Management, Americas and cross-functional teams, including Sales, Pre-Sales, Product, Delivery and Customer Success, to deliver joined-up outcomes for your accounts • Drive AI-enabled commercial excellence within your portfolio, using tools such as Microsoft CoPilot, Claude or equivalent to strengthen account planning, renewal documentation and executive communications • Maintain a disciplined operating cadence, covering pipeline, forecasting, account health and renewal tracking, reporting regularly to the VP - Account Management, Americas Required Experience & Skills • 10-12+ years of proven commercial, sales or account management experience selling software or technology solutions to airlines • Individual contributor track record, with proven ability to personally own, run and grow strategic accounts • Deep expertise and understanding of airline technology markets and competitive commercial dynamics • Experience of Modern Airline Retailing (Offer, Order, Settle, Delivery - OOSD) • Outstanding executive stakeholder management experience, including C-suite and board-level relationships • Bachelor's degree in Business, Engineering or related experience; MBA preferred Preferred Experience & Skills • Deep knowledge of the airline technology competitive landscape and commercial positioning of key players in the airline technology market • Strong understanding of Modern Airline Retailing principles and NDC (New Distribution Capability), with the ability to articulate their commercial impact to airline stakeholders • Familiarity with structured selling and account management methodologies such as Miller Heiman Strategic Selling, LAMP or equivalent • Strategic use of AI-powered commercial intelligence, such as Microsoft Dynamics AI, Claude or equivalent, for account planning, renewal documentation and executive communications, to drive competitive advantage What do we offer? • An open culture with a creative and challenging opportunity to satisfy your intellectual needs • Flexible working hours • Smart working: a hybrid remote/office working environment • Work-life balance • An excellent, dynamic and multicultural environment to work in