Job SummaryLevy is seeking a hospitality-driven
Calamos & Glass Club Manager to oversee operations within two of the United Center's premier premium dining spaces. This position is responsible for delivering an exceptional experience for season ticket holders, VIP guests, corporate partners, and other high-profile clientele while leading and developing a team of hourly employees, including union team members.
The ideal candidate is a hands-on leader with strong hospitality experience, excellent guest relations skills, and the ability to manage fast-paced premium club operations while maintaining Levy's service standards.
Key Responsibilities- Lead all front-of-house operations for the Calamos Club and Glass Club during Bulls, Blackhawks, concerts, and special events.
- Supervise, coach, and develop hourly and union team members to ensure exceptional service and engagement.
- Build and maintain strong relationships with season ticket holders, VIP guests, suite holders, and corporate clients.
- Ensure all club areas are properly staffed, stocked, and event-ready.
- Conduct pre-shift meetings and communicate daily operational priorities.
- Maintain Levy's premium hospitality standards and address guest concerns professionally and promptly.
- Partner with culinary, beverage, purchasing, warehouse, and operations teams to execute seamless events.
- Monitor labor, inventory, product requisitions, and financial performance.
- Oversee POS operations, cash handling, payroll verification, and gratuity processing.
- Ensure compliance with food safety, alcohol service, PCI, and workplace safety standards.
- Support recruitment, onboarding, training, and performance management initiatives.
- Conduct event walkthroughs and identify opportunities to improve the guest experience and operational performance.
- Complete all required reporting, inventories, incident documentation, and administrative responsibilities.
Qualifications- 3+ years of hospitality, food and beverage, restaurant, hotel, or premium club management experience.
- Experience supervising large hourly teams; union workforce experience preferred.
- Proven ability to provide exceptional service to VIP and high-profile guests.
- Strong leadership, communication, and conflict-resolution skills.
- Excellent organizational and problem-solving abilities.
- High level of computer proficiency, including Microsoft Office and POS systems.
- Ability to work flexible hours, including evenings, weekends, holidays, and all event days.
Curious about Life at Levy? Check it out: Levy CultureAt Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf
Levy is a member of Compass Group USA.
