Senior Personal Operations Associate

Dhar Mann Studios

$80K — $95K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in personal/executive assistance or related fields
  • Experience supporting high-net-worth individuals or families
  • Strong project management and organizational skills
  • Exceptional attention to detail and ability to manage multiple tasks
  • Outstanding written and verbal communication abilities

Responsibilities

  • Manage multiple household and estate projects from request through completion
  • Coordinate with contractors and vendors for home improvement projects
  • Oversee complex scheduling and travel logistics
  • Track financial documents like invoices and payments
  • Coordinate and document recurring processes for household staff
  • Identify potential problems early and troubleshoot effectively
  • Provide succinct updates and handle confidential information discreetly

Benefits

  • Full-time in-person position located in Los Angeles
  • Opportunity to work directly with a Principal/Founder
  • Dynamic and fast-paced work environment
  • Possibility for growth within a high-profile household
  • Access to a uniquely responsible and challenging role
Full Job Description
BIG PICTURE: Dhar Mann Studios is seeking an exceptionally organized, proactive, and resourceful Senior Personal Operations Manager to support a high-profile entrepreneur and family across personal, household, and estate operations. This is not a traditional Executive Assistant role. We are looking for someone who takes complete ownership of whatever is placed in their hands-someone who naturally follows up before being asked, catches details others miss, and keeps pushing until the task is actually finished. The right person does not simply manage a to-do list; they close loops. HOW YOU'LL SPEND YOUR TIME: • Project Ownership & Operations: Manage multiple personal, household, and estate projects simultaneously from request through completion, keeping clear timelines, owners, deadlines, and next steps for every open item. • Vendor & Contractor Management: Coordinate contractors, vendors, technicians, and service providers; oversee home improvement and repair projects; and follow up aggressively but professionally when vendors are delayed. • Administration & Logistics: Manage complex calendars, appointments, personal scheduling, travel preparations, personal administrative projects, insurance matters, claims, and household inventory. • Financial & Household Tracking: Track invoices, estimates, approvals, and payments, ensuring important items are accounted for and ready when needed. • Staff & Process Coordination: Coordinate household staff to ensure requests are executed correctly. Document recurring processes so problems do not repeat. • Proactive Problem Solving: Identify problems before they become emergencies, troubleshoot household technology, research products/vendors to present clear recommendations, and escalate appropriately when items are stuck. • Communication & Discretion: Provide concise status updates without being asked, present clear options to simplify decisions for leadership, and handle confidential personal and financial information with complete discretion. WHAT YOU HAVE: • Relevant Experience: Ideally 5+ years of experience in Executive/Personal Assistance to a founder/CEO/HNWI, personal/family office operations, estate/household management, project management, luxury hospitality, property management, or construction/renovation coordination (experience matters more to us than a specific degree). • Extreme Ownership Mindset: You believe if a task is assigned to you, you own the outcome-"waiting on someone" is never a final status, and you come back with solutions rather than explanations. • Proactive Urgency: Possess an unusually strong sense of urgency, an obsession with follow-through, and a drive to resolve small tasks quickly rather than letting them sit. • Detail-Oriented & Organized: Ability to manage dozens of open loops without losing track, maintaining clear systems so information isn't trapped in someone's memory. • Assertive & Clear Communicator: Excellent written and verbal communication skills, comfortable respectfully pushing vendors and team members for answers. • Composure & Feedback: Able to operate calmly when plans change, think several steps ahead without constant supervision, and take feedback well to adjust quickly. THIS ROLE PROBABLY ISN'T FOR YOU IF: • You prefer waiting for someone to tell you the next step or frequently need reminders to follow up. • You consider sending an email the same thing as completing a task. • You are uncomfortable holding vendors accountable or get overwhelmed when managing many simultaneous projects. • You are great at starting projects but lose interest in the final 10% required to fully finish them. THIS ROLE COULD BE PERFECT FOR YOU IF: • People describe you as the person who gets things done and you love turning chaos into a system. • You get satisfaction from crossing the final item off the list and notice things that others miss. • When someone gives you a problem, your default instinct is: "I'll figure it out." WHO OVERSEES YOU: This role reports directly to the Principal / Founder. WHERE IT ALL GOES DOWN: This is a full-time, primarily in-person position located in the Los Angeles Area, CA. WHEN THE MAGIC HAPPENS: This is a full-time position requiring flexibility to support operational needs as they arise. Specific hours will be discussed during the interview process.

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