Mercury

Senior People Partner - Risk & Banking Ops

Mercury$96K — $108K *
US-AnywhereRemote in Canada
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 2-4 years in a people-facing HR role, ideally in a high growth environment
  • Proficiency in coaching, facilitation, and influencing at various organizational levels
  • Commitment to building scalable HR processes
  • Ability to handle tough conversations with integrity
  • Creative problem-solving mindset
  • High level of confidentiality and integrity in handling sensitive information

Responsibilities

  • Understand the overall business and act as an HR partner to leadership in Risk & Banking Ops
  • Provide consultative HR solutions that blend expertise with business understanding
  • Advise on performance management, employee relations, and organizational development
  • Support diverse job families, from operations to strategy roles
  • Monitor organizational health and design interventions for challenges
  • Collaborate with cross-functional People team to develop impactful HR programs
  • Manage talent processes such as performance reviews and compensation cycles

Benefits

  • Equity options/RSUs
  • Comprehensive benefits package
  • Highly competitive salary ranges
  • Access to efficient tools and opportunity for tool improvement
  • Supportive work culture focused on creativity and relationship-building
Full Job Description
In this role, you will report to our Head of People Partners and work closely with the Senior People Partner aligned to Legal, Compliance, and Risk. You'll play a meaningful role in shaping team health, manager effectiveness, employee growth, and organizational scale during a pivotal stage of Mercury's growth. You'll work closely with leaders as you support and consult across a variety of people processes and programs, including career development, performance management, employee relations, executive coaching, and organizational design. If you're energized by solving people challenges, building strong relationships, and helping a mission-driven company scale intentionally, this is an opportunity to make a real impact from day one.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Here are some things you'll do on the job:
  • Deeply understand the business as a whole and act as an HR partner to leadership across Risk & Banking Ops. You'll be primarily focused on manager to director levels.
  • Provide a consultative approach that combines HR expertise, business savvy, and intuition to diagnose issues and provide creative HR solutions.
  • Advise leaders and managers on all things people-related, such as performance management & coaching, employee relations, leveling processes and organizational development.
  • Support an organization with a variety of different job families and types of roles; from non-exempt ops, to strategy roles.
  • Keep a finger on the pulse of organizational health, and design interventions as you spot potential challenges or areas of risk.
  • Partner with cross functional People team colleagues to build impactful programs spanning recruiting, talent management, employee relations, internal mobility, employee engagement.
  • Drive key talent processes with your client groups including annual performance reviews, talent planning, and compensation cycles

You should:
  • Have a bachelor's degree or something you feel is equivalent.
  • Have 2-4 years of experience in a people-facing HR role - preferably at a high growth company.
  • Be skilled in coaching, facilitation, and influencing colleagues at different levels.
  • Love building thoughtful, innovative people processes that can scale.
  • Be willing to say the hard thing and speak up for what you believe in.
  • Be passionate about tackling problems and solving them in a creative and principled way.
  • Have a high level of integrity and the ability to handle confidential information discreetly.
  • Have a passion for working efficiently with great tools, suggest new tools where there are opportunities for improvement, and be willing to learn the tools we are currently using (Radford, Workday, Lattice, Notion).
  • Have a ton of fun while doing everything above!


The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:
  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $107,400 - $120,900
  • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $96,700 - $108,800
  • Canadian employees (any location): CAD 101,500 - 114,200

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About Mercury

Mercury is a banking and financial services company that provides a range of products and services to individuals and businesses. Their offerings include checking and savings accounts, loans, credit cards, and investment services. The company was founded in 2000 and has since grown to become a leading player in the financial industry. Mercury's mission is to help people and businesses achieve their financial goals, and they are committed to providing excellent customer service and innovative solutions.
Learn more about Mercury
Size
5,000 employees
Industry

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