The Opportunity - Remote (USA / Canada)We are looking for a Senior Payroll Operations Specialist I to serve as an advanced practitioner and escalation point on our Payroll Operations team. In this role, you'll own complex remittance operations, payroll corrections, and union compliance across a high-volume, multi-state environment - holding a high bar for accuracy, SLA performance, and documentation. Beyond executing at an exceptional level yourself, you'll mentor teammates, surface process improvements, and partner cross-functionally to resolve root-cause issues. It's a role for someone who takes pride in both the craft of payroll and the standard they set for those around them.
What You'll Do- Own end-to-end payroll remittance operations including corrections, reversals, overpayments, and contribution remittances - resolving cases within SLA with clear documentation throughout
- Serve as an escalation point for complex union and agency issues; identify root causes of reporting discrepancies and coordinate resolution with appropriate payroll teams
- Mentor team members on complex remittance and compliance matters, actively raising the skill level of those around you
- Document and maintain SOPs, keeping them current, complete, and usable without additional coaching
- Identify gaps in payroll operations processes and bring forward concrete recommendations for improvement
- Partner cross-functionally on payment and client funding questions, system testing, and payroll-related project work
- Leverage AI tools to optimize operational workflows and adopt emerging functionalities that improve team efficiency and accuracy
- Proactively surface issues - with proposed solutions - and act as SME across teams to drive them to closure
What You'll Have- 5+ years of end-to-end, multi-state payroll processing experience
- Advanced union expertise; ability to handle complex remittance and compliance issues independently
- Experience in third-party payroll or entertainment/film industry payroll strongly preferred
- Proficiency in Notion and Salesforce; intermediate Excel skills
- Demonstrated ability to document processes clearly and maintain SOPs that others can follow without hand-holding
- Strong communication and conflict resolution skills - comfortable working across teams and with external agencies
- Proactive approach to AI tooling; comfortable adopting and applying new workflows to improve operational efficiency
- FPC or CPP certification preferred
Why Join UsAt Wrapbook, creativity meets technology - and not just in the product.
In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you'll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
- Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
Our Pledge to Fostering an Inclusive and Safe Workplace:Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.
Apply NowHave we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!
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