Responsibilities 

H‑E‑B is seeking a Senior Payments Business Systems Analyst to support and enhance our Payment Acceptance ecosystem across in-store and digital channels. This role partners closely with internal teams and external vendors to ensure reliable, optimized, and compliant payment processing. 

As a Senior Payments Business Systems Analyst, you will: 

• Serve as a subject matter expert in H‑E‑B’s end-to-end payment processing flow, including authorization, routing, settlement, and exception handling 

• Act as a primary liaison between business stakeholders, IT teams, and payment vendors (e.g., processors, gateways, and networks) 

• Manage ongoing vendor engagement, including operational coordination, issue resolution, and escalation management 

• Build and execute deployment plans for payment initiatives, including new tender rollouts, configuration updates, and processor changes 

• Configure and maintain payment processing settings within vendor systems, including routing logic, BIN tables, tender enablement, and network prioritization 

• Partner with vendors and internal teams to troubleshoot transaction issues and anomalies, performing root cause analysis across systems 

• Gather, document, and translate business and technical requirements into actionable specifications 

• Support testing and certification efforts (SIT, UAT, network certification) to validate payment functionality and edge cases 

• Ensure alignment with network mandates, regulatory requirements, and internal compliance standards 

• Develop and maintain documentation of payment flows, configurations, and vendor integrations for operational and audit purposes 

• Identify opportunities to improve payment performance, resiliency, cost optimization, and customer experience 

Qualifications 

Education & Experience: 

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent experience) 

• 5+ years of experience as a Business Systems Analyst or similar role 

• Experience working with payment systems, processors, or financial transaction platforms preferred 

Skills & Competencies: 

• Strong understanding of the payment processing lifecycle and ecosystem 

• Experience managing external vendor relationships and dependencies 

• Ability to analyze and document complex system flows and configurations 

• Strong problem-solving skills with attention to detail and accuracy 

• Experience supporting system implementations and deployments 

• Excellent communication skills with the ability to translate technical concepts to business stakeholders 

• Ability to manage multiple priorities in a fast-paced, cross-functional environment 

Preferred Qualifications 

• Experience with payment processors, gateways, or retail POS systems 

• Familiarity with Visa, Mastercard, PIN debit networks, and EBT processing 

• Exposure to transaction routing strategies or interchange optimization concepts 

What Sets This Role Apart 

• Direct ownership of payment acceptance capabilities impacting millions of transactions 

• High visibility across internal leadership and strategic vendor partners 

• Opportunity to build deep expertise in payment architecture and transaction processing 

• Ability to influence cost optimization, resiliency, and customer experience within a critical enterprise function 

Work Environment 

• In-office work environment with collaboration across business, IT, and vendor partners 

• Occasional after-hours support for critical payment deployments or incidents