Overview

Software is a strategic growth area for Keysight, and the Customer Software Entitlement & Delivery (CSED) organization plays a vital role in enabling software monetization, customer experiences, scalable business operations, and successful M&A integration across the company. This is powered primarily via the Keysight Software Manager (KSM) platform - a portfolio of applications, services, and SDKs integrated throughout the customer and software subscription lifecycle.

The Product Innovation & Experience (PIE) team is responsible for ensuring KSM continues to evolve with Keysight's strategic objectives and serve as a competitive advantage for the company. As the Partner Success Manager, you will be the force-multiplier for the combined output of the Product Management, Business Enablement & Operations, and QA Engineering functions of this team. In this role, you will drive partner engagement & success, platform adoption, scaled communications, knowledgebase & learning resource management, business operations support, customer incident response, and other activities that help users extract the highest value from our tools. The successful candidate will bring a combination of customer-centric thinking, empathy, and relationship-management skills balanced with operational rigor, data-driven decision-making, and technical literacy.

Responsibilities

Partner Engagement & Success

• Establish & maintain trusted relationships with stakeholders across R&D, Sales, Support, Business Operations, Order Fulfillment, Finance, Legal, and other partner organizations
• Help partners achieve their business objectives by serving as a consultative expert & strategic advisor for CSED platforms, capabilities, operational models, policies, and best practices
• Represent CSED in cross-functional strategic initiatives
• Develop & deliver training programs, workshops, demonstrations, webinars, and recurring office hours for key stakeholder groups across Keysight
• Establish & lead critical partner engagement programs including Subject Matter Expert (SME) Forum, Brownbag Learning Sessions, Voice-of-Business / Voice-of-Customer, etc.
• Support CX improvement program, including through facilitation of UX studies
• Represent stakeholder & customer perspectives within internal forums to influence product roadmaps and strategic investments

Platform Adoption & Communications

• Drive adoption of new platform capabilities, policies, and processes. This includes organizing the program, engaging stakeholders, tracking & report progress, managing dependencies, etc.
• Support acquisition onboarding, migration, and change-management plans to accelerate realization of business value
• Partner with Product Management, Engineering, QA, and platform operations counterparts to support successful rollout of new features & products
• Own scaled communications on behalf of the team including roadmap updates, release notes, critical system announcements, etc.

Knowledgebases & Learning Resources

• Own and maintain partner & customer knowledge bases, operational playbooks, FAQs, cheat-sheets, and relevant presentation collateral
• Launch an internal platform certification program that ensures baseline understanding of policies & capabilities, prior to enabling user access
• Create self-service online learning resources integrated with new hire onboarding learning paths to ensure baseline understanding of SW policy, operations, and licensing
• Codify institutional knowledge and best practices into written form

Business Operations & Support

• Support business-critical workflows including new product introductions (NPI), software delivery & update management, order exception handling, and channel partner operations
• Practice continuous improvement to identify process bottlenecks, operational risks, and scaling opportunities; partner with product team to deliver programmatic solutions
• Coordinate investigation and resolution of complex technical issues, business escalations, and customer incidents; facilitate root cause analysis exercises to prevent future recurrences

Qualifications

• Bachelor's degree in Business Management, Information Systems, Computer Science, or related field
• 7+ years of experience in Partner Success, Customer Success, Product Operations, Program Management, Technical Marketing, or similar roles
• In depth understanding of the end-to-end B2B software customer journey, touchpoints, and key drivers & constraints
• Deep understanding of the enterprise B2B software business operating model from new product introduction to order fulfillment to support & maintenance
• Demonstrated experience driving adoption & utility maximization, user onboarding & support, partner or customer enablement, and scaled communications
• Proven ability to define metrics, make data-driven decisions, navigate contradictory data-points, and build anecdote & data-supported narratives
• Strong project and program management skills, including leading initiatives across multiple teams and geographies without direct authority
• Exceptional coordination, communication, and presentation skills across technical, non-technical, and executive sponsor stakeholders

Preferred Qualifications

• MBA or STEM-related Master's Degree
• Experience with software entitlement, licensing, and enforcement technologies
• Experience designing and scaling partner enablement frameworks, adoption programs, success playbooks, or self-sustaining user ecosystems
• Knowledge of product lifecycle management, software development processes, and release management practices
• Intermediate SQL skills including but not limited to nested/sub-queries, temp-tables, multi-table joins, views, and generally being able to navigate large datasets
• Experience conducting Quarterly Business Reviews (QBRs), executive briefings, and business planning sessions
• Experience working in globally distributed & multi-cultural environments
• Experience working within the context of common QTC / GTM business systems (ex. Oracle, Salesforce, etc.)

This job can be located in Loveland (CO), Colorado Springs (CO), Denver (CO), Seattle (WA), or Remote (US Only).

This position requires access to technology and/or technical data that is subject to U.S. export controls. You must be a U.S. citizen, lawful permanent resident of the U.S., protected individual under 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Government.

The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below.

Colorado pay range: MIN $109,030- MAX $181,720

Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program and US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)