Your RoleAs a Senior Order to Cash (OTC) Operations Manager at Zip, you will own and scale the end-to-end OTC function for recurring subscriptions and consumption revenue models. You will lead cross-functional initiatives and work directly with senior leadership to drive operational transformation, optimize cash flow, and build OTC system architecture for Zip's future growth. This is a hands-on, senior individual contributor role with broad exposure across Finance, Sales, Deal Desk, Product, and Engineering. The ideal candidate is an experienced operator and strong day-to-day executor who would rather build than maintain, and who is comfortable designing and deploying automation and AI tools to support Zip's revenue growth.
What You'll Do- Own the order to cash lifecycle end to end, from order creation through invoicing, collections, and cash application, ensuring accuracy, timely delivery, and adherence to contractual terms.
- Drive customer collections: oversee dunning processes, monitor AR aging, and conduct direct outreach to customers with past-due accounts, working with Sales and Customer Success to resolve disputes and escalations.
- Lead new billing and revenue system implementations, driving accounting requirements and keeping cross-functional stakeholders aligned on scope and timing.
- Identify and deploy automation and AI-based workflows across invoicing and collections to reduce process cycle times.
- Collaborate with GTM, Deal Desk, and Product on new SKU launches and validate that billing and accounting systems are ready before the launch date.
- Manage the month-end close for bookings and billings, working in lockstep with Deal Strategy and Operations teams to ensure seamless handoff to Revenue Accounting.
- Partner with Engineering and Product to ensure usage data is captured and reported into our billing systems accurately.
- Proactively monitor and implement strategies to maintain strong collections, optimize cash flow and minimize bad debt exposure.
- Serve as the primary point of contact for AR and billing external audit matters.
- Develop documentation, playbooks, and standard operating procedures (SOPs) for the order-to-cash function.
What You'll BringRequired- Bachelor's degree in Accounting, Finance, Business, or a related field. CPA is a plus.
- 8+ years of experience in billing, accounts receivable, revenue accounting, or order-to-cash, including time at a high-growth technology company.
- Experience managing hybrid revenue models (recurring subscription + consumption).
- Advanced proficiency in Excel/Google Sheets for reconciliation and data analysis.
- Familiarity using Snowflake queries for data retrieval and analysis; SQL proficiency is a plus.
- Strong collaboration and communication skills, with a track record of partnering effectively with cross-functional stakeholders.
- Working knowledge of ASC 606 revenue recognition principles and application to billing.
- Experience building AI-driven workflows involving multiple data sources and/or multiple system integration points.
- Comfortable performing detailed, hands-on operational work while owning strategic initiatives.
- Track record of building or overhauling finance processes and systems, with sound judgment on what to build now and what to defer.
- Familiarity with NetSuite, Salesforce, and modern billing and collections tooling.
The salary range for this role is $145,000 - $210,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.
Perks & BenefitsAt Zip, we're committed to providing our employees with everything they need to do their best work.
- Start-up equity
- 🦷 100% health, vision & dental coverage options
- Flexible PTO
- 🏋 ClassPass membership
- 🚍 Monthly commuter benefit
- 🚠 Team building events & happy hours
- Home office stipend
- 🛜 Phone/internet reimbursement
- Paid parental leave
- 🧒🧒 Fertility stipend
- 401k plan
- Unlimited AI token usage
