Your Impact As a Senior Order Management Analyst, you will play a critical role in ensuring the accuracy, efficiency, and integrity of Axon's order-to-cash operations. You will independently manage complex process of bookings workflows while partnering cross-functionally with Sales, Finance, Fulfillment, Product, and Customer Success teams to deliver an exceptional customer experience.
What You'll Do Location: This role can be based out of any hub location, however will need to be available for West Coast working hours 9am-5pm Pacific. (San Francisco, Seattle, Scottsdale, Atlanta, Boston, NYC, Sterling). We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Director, Order Management Direct Reports: N/A, Individual Contributor- Independently manage end-to-end order processing including order validation, booking, amendments, system corrections, and releases.
- Review and interpret contracts, pricing structures, and commercial terms to ensure accurate order entry and revenue integrity.
- Resolve complex order issues impacting bookings, fulfillment, invoicing, or compliance.
- Partner with Sales, Sales Operations, Finance (AR), Warehouse, and Product teams to remove blockers and drive timely fulfillment.
- Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards.
- Drive continuous improvement initiatives, including automation and workflow optimization.
- Deliver process training and mentor junior analysts to elevate team capability.
- Contribute to pipeline reviews and provide operational insight that supports revenue forecasting.
- Flag any non-standard billing requirements
What You Bring- 8+ years of experience in Order Management, Billing, Revenue Operations, or Order-to-Cash environments.
- Proven ability to independently manage complex global transactions with minimal supervision.
- Strong understanding of revenue controls, audit requirements, and booking compliance.
- Advanced proficiency in ERP and CRM systems (e.g., Salesforce, D365, SAP, NetSuite, or similar).
- Strong analytical skills and experience using reporting tools (Excel, Sigma, or similar platforms).
- Ability to influence cross-functional stakeholders and drive resolution in ambiguous situations.
- Continuous improvement mindset with experience implementing process enhancements or automation.
Benefits that Benefit You- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices
Level Expectations- Operates with minimal supervision and high autonomy
- Makes independent decisions impacting bookings, revenue, and customer satisfaction
- Serves as a subject matter expert within Order Management
- Influences department-level outcomes through expert contributions
- Plays a key role in mentoring and developing peers and junior team members
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
