Senior Operations/Site Manager. With total oversight of a small team of about a dozen employees, this is a hands-on, multi-faceted management position of significant responsibility of an accredited testing facility. Reporting to the Managing Director, this role will be responsible for overseeing all aspects of our AZ site including staffing, quality of service, equipment up-time, and profitability, while working closely with the Managing Director and other supervisors from the remote Florida office to ensure testing is accurate and timely. Longer term, the Senior Operations/Site Manager participates in strategic planning for the facility, particularly in the development of new products/services, and growth of sales opportunities. Through proper planning, the Senior Operations/Site Manager must ensure that the site maintains operation 7 days a week, through holidays, and that all outdoor tests start or are serviced in a reasonable amount of time. The role will often require wearing many hats and someone with a broad skill-set - even going so far as personally stepping into any role and performing necessary tasks to keep these critical tests going, including time spent outdoors.
Responsibilities:- Local quality system oversight
- Capital equipment budgeting
- Management of vendors and their services
- Field layout and quality monitoring
- Troubleshooting technical, equipment, and customer issues
- Internal research projects to advance our science and technology
- Assist with customer service and writing cost estimates, as needed
- Special project tests - setup and billing
- Weather system - maintenance and monitoring
- Oversight of internal documentation (log sheets, training records, etc.)
- Staff supervision, retention and recruitment
- Assure profitability through process efficiencies or appropriate staff levels
- Generate promptness reports
Required Skills/Experience:- Bachelor's degree in a scientific, engineering, or technical field or related on-the-job experience
- At least 5 years' management experience
- Superb customer service and small team leadership/management skills
- Strong project management skills with an extremely high attention to detail
- Proficiency in MS Excel and MS Word, and basic computer skills
- Basic computer database management/programming/network hardware experience a huge plus
- Fluency in English, both written and conversational
- Practical, results driven problem-solving skills
We Offer:- A proven track record of success.
- Excellent compensation package including year-end bonus and company-funded retirement plan.
- Comprehensive benefits: Health, Vision, Dental, Disability and Life.
- Generous Paid Time Off, and Holidays.
- Fun, friendly working atmosphere!
