ResponsibilitiesIf you enjoy motivating people through positive leadership and providing exceptional customer service in fast-paced environments, you should join SP+ as a
Senior Facility Manager, Valet Operations.
What you'll do- Deliver premier customer service to our clients. Resolve client requests and concerns efficiently.
- Ensure proactive communication with clients regarding opportunities to improve operations.
- Supervise valet attendant relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically.
- Hire, develop, train, and supervise a team of employees.
- Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions.
- Ensure that proper parking, security, and cash control procedures are followed.
- Maximizing profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
- Identify all procurement and vendor service needs of the location.
- Perform general accounting duties such as accounts payable, payroll, and petty cash.
- Monitor facility maintenance for cleanliness standards.
- Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
- Implement all policies and procedures to ensure compliance with all OSHA laws.
QualificationsWhat you need - Demonstrates ability to lead, manage and motivate team members.
- Passionate about customer service and client satisfaction.
- Prior experience developing budgets and P&L (Profit and Loss) review a plus.
- Ability to react and problem-solve quickly.
- Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.
License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.
LocationUS-GA-ATLANTA
