Senior Operations Manager - Valet and Garage ParkingApplication Deadline: 30 September 2026
Department: Operations - Management(OPS002)
Employment Type: Full Time
Location: I28-D00_US-NYCNEW YORK CITY-ADMIN EXPENSES
Reporting To: Regional Manager
Compensation: $90,000 - $115,000 / year
DescriptionPosition: Senior Operations Manager
Location: New York and Surrounding Borough's
Will be managing multiple valet and garage parking operations.
Will be onsite at various locations throughout the week.
Parking Operations Management Experence RequiredKey Responsibilities- Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker
- Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
- Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
- Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations.
- Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility
- Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods.
- Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.
- Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams.
- Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.
Skills, Knowledge and Expertise- Bachelor's degree in Business Administration, Management, or a related field
- Proven experience in the parking management industry with a minimum of 5 years in a leadership role.
- Strong focus on customer service and client satisfaction.
- Proficient in location profit and loss analysis.
- Demonstrated experience in revenue generation and direct marketing.
- Event management experience is a plus.
- Client relationship management skills.
- Business development and strategic thinking abilities.
- Leadership and team-building skills.
BenefitsJoin our team and enjoy an outstanding benefits package, including:
Annual Discretionary Incentive plan: Designed to align pay with performance.
Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones
