Position SummaryThe Senior Manager, Distribution Operations is responsible for overseeing day-to-day distribution center operations, ensuring the efficient movement of goods, compliance with safety standards, and continuous improvement. This role emphasizes driving operational excellence, developing a strong team culture, and leading the strategic growth of the distribution center in alignment with overall business objectives.
Key ResponsibilitiesLeadership & Team Development- Lead, mentor, and coach a team of managers, supervisors, and distribution staff to ensure high levels of engagement, productivity, and performance.
- Foster a positive, inclusive culture of accountability, collaboration, and continuous improvement across the workforce.
- Develop leadership capabilities within the team, ensuring clear succession planning and growth opportunities.
- Drive a culture of safety, ensuring compliance with all OSHA and company safety regulations.
- Create a sense of ownership and responsibility at all levels, encouraging employees to take initiative and make data-driven decisions.
Operational Excellence & Continuous Improvement- Direct day-to-day operations, ensuring that processes for receiving, inventory management, picking, packing, and shipping are executed efficiently and accurately.
- Implement Lean, Six Sigma, or similar process improvement methodologies to optimize workflows and reduce costs.
- Establish and monitor KPIs, ensuring alignment with business goals, and initiate corrective actions when targets are not met.
- Manage labor planning and scheduling to ensure optimal staffing levels based on volume forecasts and operational requirements.
- Oversee the management of warehouse technology systems (e.g., WMS, automation tools) to improve operational performance.
Business Acumen & Strategy Execution- Collaborate with senior leadership to align distribution operations with corporate goals and customer expectations.
- Analyze financial reports and P&L statements, taking ownership of budget management, cost controls, and capital expenditure planning.
- Drive decision-making through strong business acumen, identifying opportunities for cost reduction, service improvement, and process innovation.
- Build partnerships with cross-functional teams, including supply chain, procurement, customer service, and transportation, to improve service levels and operational efficiency.
- Participate in strategic initiatives related to expansion, automation, and facility upgrades.
Stakeholder & Customer Management- Act as the point of contact for internal and external stakeholders on distribution-related matters, providing updates on service levels, capacity, and improvements.
- Build and maintain relationships with key partners, vendors, and service providers to ensure smooth supply chain operations.
- Collaborate with sales, marketing, and customer service teams to understand customer needs and align distribution operations to meet or exceed those expectations.
Qualifications- Bachelor's degree in Supply Chain Management, Logistics, Business, or related field.
- 7+ years of experience in distribution, logistics, or supply chain management, with at least 6 years in a leadership role.
- Proven experience leading large teams in a high-volume, fast-paced distribution environment.
- Strong understanding of distribution and warehouse technologies (WMS, TMS) and continuous improvement methodologies (Lean, Six Sigma).
- Excellent leadership skills, with a track record of building high-performance teams and fostering a positive work culture
- Strong business acumen, with experience managing P&L, budgeting, and financial performance in a distribution setting.
- Exceptional communication, problem-solving, and organizational skills
