Walmart

Senior Operations Manager (Outbound)

Walmart$100K — $120K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of operations leadership in fulfillment/distribution centers focused on outbound processes
  • Experience managing large outbound teams (30+ associates across shifts) with accountability for shipment accuracy
  • Thorough understanding of pick, pack, ship, and returns including wave management and compliance
  • Hands-on experience with WMS, specifically in outbound order management
  • Strong safety compliance background with documented incident reduction history
  • Experience facilitating a Train-the-Trainer program

Responsibilities

  • Own all back-half outbound operations including order picking, packing, shipping and returns
  • Manage wave release coordination to maximize labor efficiency and meet SLAs
  • Drive quality standards to minimize errors in outbound shipments
  • Lead and develop a team of outbound supervisors across all shifts
  • Champion safety compliance and conduct daily safety discussions
  • Implement and monitor a Train-the-Trainer program for outbound staff
  • Own and report on outbound KPIs, driving corrective action when necessary

Benefits

  • Project completion bonus equal to 20% of total salary upon achieving specific milestones
  • Full benefits package including medical, dental, and vision coverage
  • Defined contract duration with potential for extension
  • Opportunity for performance-based financial incentives
  • Engagement in a high-impact, results-oriented contract role
Full Job Description
Description

ABOUT THE ROLE

IntelliSource is seeking a results-driven Senior Operations Manager to own all back-half outbound operations at a fulfillment and distribution center on a fixed-term contract engagement. Reporting directly to the Building Manager, this role carries full accountability for pick, pack, ship, and returns - the final mile of the building's promise to the customer.

This is a senior people leader and operational performance driver. The right candidate brings proven outbound expertise, a relentless focus on accuracy and on-time shipment, and the ability to build, develop, and push a high-performing supervisory team. They know how to read a wave, react to volume spikes, and still close the building on time.

Contract Duration: Immediate start through January 31, 2027. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery

PRIMARY RESPONSIBILITIES
  • Outbound Operations Ownership
    • Own all back-half outbound operations outcomes including order picking, packing, shipping, and returns processing
    • Manage order wave release coordination with the WMS team to maximize labor efficiency and ensure all outbound SLAs are consistently met
    • Ensure parcel and pallet accuracy; maintain carrier pickup compliance across all outbound lanes and sort systems
    • Drive quality inspection standards to minimize mispicks, damages, short shipments, and customer-facing errors
    • Partner with the inbound team to manage replenishment velocity and maintain pick zone availability for continuous order flow


  • Supervisory Leadership
    • Lead, develop, and hold accountable a team of outbound supervisors and frontline leads across all shifts
    • Set clear daily and weekly performance expectations; conduct regular coaching conversations and formal performance reviews
    • Build a culture of speed, accuracy, and pride of ownership within the outbound department
    • Partner with the Building Manager on headcount planning, wave staffing, and surge coverage models


  • Safety & Compliance
    • Champion a safety-first culture on the outbound floor - model and enforce PPE compliance, conveyor and sortation safety, ergonomic best practices, and housekeeping standards
    • Facilitate daily safety topics and participate actively in building safety walks and hazard identification processes
    • Respond to and properly document all injuries, near-misses, and safety observations in the outbound area
    • Partner to implement corrective actions from safety audits and incident reviews


  • Train-the-Trainer Program
    • Serve as a certified trainer and active champion of IntelliSource's Train-the-Trainer (TtT) program within the outbound department
    • Ensure all outbound supervisors and leads are certified and executing structured onboarding, skill development, and performance coaching for new associates
    • Monitor trainer effectiveness; continuously update outbound-specific training materials to reflect process changes, productivity standards, and safety requirements
    • Identify high-potential frontline associates and develop clear pathways for advancement into lead and supervisory roles


  • KPI Management & Reporting
    • Own outbound KPI performance; review metrics daily and drive corrective action plans when performance falls below target
    • Deliver accurate outbound performance reports to the Building Manager on a defined cadence
    • Lead root cause analysis for outbound performance gaps; implement and track structured improvement initiatives
    • Maintain accurate WMS records, timekeeping, carrier documentation, and compliance reporting across all outbound operations


KEY PERFORMANCE INDICATORS (KPIS)
  • The completion bonus is tied to achieving 85% or greater across the following KPIs at project close:
    • Units Per Hour (UPH) throughout Building
    • Order & Receive Accuracy Rate
    • On-Time Shipment Rate
    • Dock-to-Stock Cycle Time
    • Inventory Accuracy
    • Safety Recordable Incident Rate (RIR)
    • Associate Retention (90-Day)
    • Train-the-Trainer Certification Rate
    • Schedule Adherence / Attendance Rate


QUALIFICATIONS
  • Required
    • 5+ years of progressive operations leadership with direct accountability for outbound / back-half operations at a fulfillment center, distribution center, or comparable high-volume facility
    • Proven track record managing outbound teams of 30+ associates across multiple shifts, with full ownership of shipment accuracy and on-time delivery
    • Deep knowledge of pick, pack, ship, and returns processes including wave management, sortation, carrier compliance, and parcel/LTL operations
    • Hands-on WMS experience - proficiency in outbound order management, wave release, and shipping modules required
    • Strong OSHA/safety compliance background with documented experience reducing outbound-area incidents
    • Experience participating in or delivering a structured Train-the-Trainer program


  • Preferred
    • Prior experience in a senior-level contract or project-based operations role
    • Experience with pick-to-light, put-to-light, sortation conveyors, or automated packing systems
    • Familiarity with multi-carrier shipping platforms and carrier compliance requirements (UPS, FedEx, USPS, LTL)
    • Experience leading outbound operations during facility ramp-up, startup, or peak-season periods
    • Lean, 5S, or Six Sigma awareness; experience with structured problem-solving and continuous improvement


  • Candidate Profile
    • A high-energy, performance-driven operations leader who thrives under daily shipment pressure and builds teams that deliver - consistently
    • Urgency without chaos: this leader knows how to push pace, maintain quality, and keep the floor safe all at once
    • Communicates with clarity and directness across all levels of the organization
    • Motivated by a defined-term contract with clear deliverables, a hard close date, and meaningful financial upside tied to performance


COMPENSATION & BENEFITS
  • Competitive base salary commensurate with Senior Operations Manager / Outbound Manager market benchmarks
  • Salary range from $100,000 - $120,000 + bonus
  • Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.
  • Full benefits package including medical, dental, and vision coverage
  • Contract end date of January 31, 2027 with potential for engagement extension based on mutual interest


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Learn more about Walmart
Size
2,300 employees
Market Cap
$387 billion
Industry
Net Income
$13.5 billion
Founded
1962
5 Year Trend
+3.3%
Revenue
$559.1 billion
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