Job Title: Senior Operations ManagerLocation: Torrington, CT (Onsite)
As Senior Operations Manager, you will lead a first-rate team of ~100 associates responsible for receiving, assembling, and shipping 10,000-15,000 orders daily. You will own execution, develop managers and supervisors, and continuously improve how the operation runs, especially during peak periods.
What You'll DoEvery day you will:
- Lead inbound, inventory, production, and shipping operations across a high-volume environment
- Manage and develop managers and supervisors by setting clear expectations, coaching performance, giving direct feedback, and building leadership capability over time
- Lead proactive labor planning and make real-time decisions on staffing and workflow to ensure daily output targets are met; use operational metrics to manage performance, identify trends, and drive coaching that supports on-time completion
- Step in early to address issues, take ownership of outcomes, and drive solutions without waiting for direction
- Drive process improvement by identifying root causes, strengthening standard work, reducing manual workarounds, and improving how systems, associates, and workflows connect to build sustainable solutions
- Build trust with your team through consistent, direct communication, visible presence on the floor
- Partner with other departments, including HR, Customer Service, and IT
- Keep the operation focused on the customer by maintaining strong quality oversight, catching issues early, and ensuring orders go out accurately and on time
- Handle performance conversations directly and consistently, including addressing issues early and clearly
- Ensure inventory accuracy and proper use of warehouse systems
- Maintain a safe and organized work environment by reinforcing safety expectations, correcting risks early, and ensuring leaders and staff consistently follow workplace standards
- Manage peak operations (including extended hours and Saturday work), workflow prioritization across departments, and oversight of shift coverage during holiday and other high-demand periods
What It Takes to Be SuccessfulYou'll be effective in this role if you have demonstrated experience:
- 5+ years of management experience leading a high-volume order fulfillment and assembly/production operation where daily output and deadlines matter
- Hands-on experience with inventory control practices and warehouse management systems
- Managing and developing people, including giving clear feedback and building accountability across a team
- Communicating in a way that builds trust and clarity, including in challenging conversations
- Taking ownership of results and acting decisively when priorities or conditions change
- Adjusting quickly when business needs shift, including moving people or priorities to support demand
- Solving operational problems in real time while keeping the broader workflow moving
- Leading from the floor during both standard and peak schedules
Additional ExperienceHelpful, but not required:
- Managing external vendors such as shipping or logistics partners
- Supporting or overseeing system changes or third-party tools
- Experience with Oracle Fusion or similar systems
- Spanish language capability
- Leveraging AI to boost operational efficiency
What We Offer- Competitive salary and benefits
- 401(k) and profit sharing
- A hands-on leadership role with direct impact on the business
