Hitachi Vantara Corporation

Senior Operations Manager

Hitachi Vantara Corporation • $110K — $130K *
Salt Lake City, UT 84118In-Person
Business Services
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 5 years of service management experience in compressed air, HVAC, or similar industries
  • Strong leadership with effective communication skills
  • Proficient in Microsoft Office Suite
  • Experience with SAP ERP systems is a plus
  • High School Diploma required; Associate Degree preferred

Responsibilities

  • Work with Field Service Manager to develop market strategies for account retention
  • Coordinate improvement initiatives with General Manager for customer experience
  • Build a strong Inside Service Support team to achieve goals
  • Facilitate a 24-hour emergency service support plan
  • Assess performance of service support personnel
  • Maintain compliance with EH&S policies and a safe working environment
  • Ensure timely service response and accurate invoicing

Benefits

  • Opportunity for personal and professional development
  • Collaborative work environment
  • Dynamic leadership role with a focus on team building
  • Involvement in high-level business strategy
  • Emphasis on customer engagement and satisfaction
Full Job Description
Location:
(SUL) Salt Lake City, UT

Job ID:
R0110017

Date Posted:
2025-10-23

Company Name:
HITACHI GLOBAL AIR POWER US, LLC

Profession (Job Category):
General Management

Job Schedule:
Full time

Remote:
No

Job Description:

Job title:

Senior Operations Manager

Location:

Salt Lake City, UT

Reports to:

Director of Operations, Hitachi Air Centers

Summary of the position:

The Senior Operations Manager oversees the efficient functioning of an assigned Hitachi Air Center. As a key member of the management team, the Senior Operations Manager will work with Director of Operations in enforcing business operations across represented locations and departments including Service, Parts, Rentals, Warehousing and Administration. The focus is to continuously review business revenue, margin, and operating costs to drive efficiency, profitability, and maintain high standards of customer satisfaction.

Duties and responsibilities:
  • High Level Business Objectives:
    • Lead and coordinate employees across multiple branches, ensuring alignment with company goals and policies.
    • Ensure that all company departments including Sales, Service Operations, Field Service, Parts, Warehouse are performing their required responsibilities according to established procedures.
    • Contribute to strategic plans to achieve business growth and operational objectives.
    • Drive initiatives to optimize operational efficiency and reduce costs while striving for highest standards.
    • Monitor financial metrics and KPIs to track performance and profitability.
    • Control expenses and identify cost-saving opportunities as well as identify opportunities for revenue growth.
    • Responsibility for Aftermarket performance of the HAC Business, and review P&L on a monthly basis with the leadership team.
  • Operational Leadership:
    • Continuous monitoring of business activities through SAP, Ring central, Salesforce, and other applications.
    • Review financial reports, analyze variances, and take corrective actions as needed.
    • Monitor and improve process and personnel performance to improve operational efficiency.
    • Ensure compliance with industry regulations and company standards.
    • Communicate operational goals, progress, and challenges effectively across the HAC
    • Monitor call answering performance through Ring Central call groups for all represented locations and provide reports to Director of Operations
    • Collaborate with other departments (e.g., sales, warehouse, field service) to achieve overall company objectives.
  • Staff Management
    • Assist in recruiting, training, and development of employees to build a strong team.
    • Set performance standards and conduct performance reviews for direct reports and ensure direct reports follow through similarly.
    • Motivate and support staff to achieve high levels of performance.
  • Miscellaneous:
    • Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
    • Visit remote branches at least once per month
    • Visit top customers as well as any customers with issues as needed to ensure continued loyalty.
    • Bi-Weekly meetings with Service and Sales leaders at HACs to review MTD and YTD KPI's.


Education:
  • Four-year degree in business or equivalent related business experience required.


Position Requirements:
  • Greater than five years operations management experience.
  • Proven leadership experience with strong written and verbal communication.
  • Strong understanding of Microsoft office suite.
  • Experience with ERP systems.
  • In-depth understanding of P&L reporting and how it relates to driving various aspects of the business.


Direct Reports:
  • Service Operations Manager
  • Parts Coordinators


Dotted Line Reports:
  • Field Service Manager
  • Warehouse Manager/Specialist


The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

About Hitachi Vantara Corporation

Hitachi, Ltd. Careers

Joining Hitachi, Ltd. presents an unparalleled opportunity to advance one's career at the forefront of technological innovation and leadership. As a global leader in the industry, Hitachi, Ltd. offers a plethora of job opportunities that cater to a diverse range of skills and professional interests.

Explore Career Opportunities

Hitachi, Ltd. is actively hiring talented individuals who are eager to contribute to various sectors such as information technology, energy, healthcare, and more. The company values diversity and inclusiveness, ensuring that all team members from different backgrounds have the opportunity to thrive.

Professional Growth and Development

At Hitachi, Ltd., career growth is a priority. The company supports professional development through comprehensive training programs and leadership development initiatives designed to foster innovation and strategic thinking. Employees are encouraged to take charge of their career trajectories, benefiting from Hitachi, Ltd.'s commitment to professional growth and leadership.

Internship Programs

For those starting their careers, Hitachi, Ltd. offers robust internship programs that provide a practical, hands-on introduction to the company's operations and culture. Internships are a stepping stone to full-time employment, offering invaluable networking opportunities and a chance to work on real-world projects.

Inclusive Company Culture

The culture at Hitachi, Ltd. is built on a foundation of respect and empowerment. The company champions a supportive environment where every employee’s contribution is valued. Diversity training programs are integral, ensuring a workplace where everyone can perform at their best.

Benefits and Rewards

Employees at Hitachi, Ltd. enjoy a range of benefits designed to support both their professional and personal lives. From health and wellness programs to flexible working conditions, the company is committed to providing a balanced work environment.

Join the Team

Hitachi, Ltd. is looking for passionate, curious, and innovative individuals to join their team. Explore open positions that match your skills and interests. Hitachi, Ltd. seeks creative, solution-driven team players who are ready to make an impact.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights from Hitachi, Ltd. Read through the careers blog to stay informed about the latest trends in employment and professional development.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Hitachi, Ltd. By fostering a culture of innovation and leadership, Hitachi, Ltd. continues to lead as a pioneer in the industry, offering careers that are not just jobs, but pathways to personal and professional fulfillment.
Learn more about Hitachi Vantara Corporation
Size
23,095 employees
Industry
Information Technology
Founded
2017
NASDAQ
HCHMY
* Ladders Estimates

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