BGIS

Senior Operations Manager

BGIS • $90K — $120K *
Birmingham, AL 35242In-Person
Technical Services
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business Management, Facilities Management, Mechanical Engineering, or equivalent work experience required.
  • 12 years of experience in data center and/or facility management required.
  • Proficiency in Data Center Operations and System configurations required.
  • Intermediate knowledge of Microsoft Office Suite is required; working knowledge of SharePoint preferred.
  • Excellent written and verbal communication skills required.
  • Strong team building and training skills required.
  • Ability and willingness to travel up to 50%.
  • Must provide personal transportation for meetings and job visits; reimbursed.

Responsibilities

  • Establish and meet performance standards for team.
  • Interview, orient, and train new facility team members.
  • Define and deploy quality assurance strategies for project management.
  • Manage project schedules and define customer project requirements.
  • Communicate with internal teams to optimize customer satisfaction and deliverables.
  • Monitor and regulate Critical Environment facility management services.
  • Develop and implement Quality Assurance metrics for performance improvement.

Benefits

  • Personal transportation for job visits is reimbursed.
  • Opportunity to engage in ongoing professional development and training programs.
  • Possibility for career advancement through support for individual development.
  • Joining a well-established company dedicated to quality standards in critical environments.
Full Job Description
Job Description

BGIS is looking for a Senior Operations Manager to join the team in Birmingham, AL and surrounding areas.

Purpose Statement: Responsible for the implementation of policies and procedures to ensure that quality standards, GCET programs, Key Performance Indicators and audits are met during operation of critical accounts.

RESPONSIBILITIES

Team Management
  • Establish, communicate, and meet performance standards.
  • Interview, orient, and train new facility team members.
  • Review and document individual performance.
  • Deliver regular individual performance feedback.
  • Maintain ongoing facility training and certification programs.
  • Support individual professional development and career planning.
  • Provide the requirements for program managers per particular site and participate in selection and hiring of facility engineers.
  • Accept responsibility for program managers assigned, continuous quality improvement, and cost management.
  • Recognize the responsibility as an agent of BGIS and act accordingly at all times.

Project Development
  • Define and deploy quality assurance strategies.
  • Oversee daily activities and deliverables for the GCET program manager, and report status to the Operations Director.
  • Responsible for the successful and timely completion of assigned projects by utilizing appropriate resources effectively and balancing the customer requirements with the agreed upon strategies of the company.
  • Write operating procedures as required for new and existing accounts as qualified.
  • Transition new awarded accounts as assigned.
  • Consultative selling or up selling of current client programs.
  • Meet project deadlines and manage assigned program managers tactically.

Customer Service
  • Manage and implement the project schedule.
  • Establish and gain customer and internal team's agreement on deliverables and delivery date.
  • Provide ongoing updates to internal team and customers regarding project status and progress.
  • Responsible for the definition of customer project requirements.

Communicate
  • Communicate with other BGIS Departments to ensure agreements are successfully managed, opportunities are maximized, and customers are satisfied.
  • Collaborate with other BGIS National Critical Environments Teams for cross utilization and use of best practices and idea sharing.
  • Prioritize, coordinate, and deliver special projects as assigned.

Quality Assurance
  • Regulate Critical Environment facility management services to prevent business impact and equipment downtime.
  • Establish objectives and processes required to maintain critical infrastructure at optimum performance.
  • Monitor, evaluate, and ensure that the check and balance program meets and exceeds deliverables.
  • Ensure excellence in delivery against Quality Assurance department goals and objectives.
  • Establish and maintain policy for documentation of all Quality Assurance processes.
  • Manage and respond to Quality Assurance issues with related groups such as Operations, National Critical Environments Team, Center of Excellence, and Information Technology as approved.
  • Develop, implement and manage Quality Assurance metrics for performance improvement related to client and company contracts.

*Other duties as assigned.

REQUIRED EDUCATION, KNOWLEDGE, and ABILITIES
  • Must have demonstrated proficiency for all the responsibilities of an Operations Manager.
  • Bachelor's Degree in Business Management, Facilities Management, Mechanical Engineering, or equivalent work experience required.
  • Twelve (12) years of experience in data center and/or facility management experience required.
  • Knowledge of Data Center Operations and System configurations required.
  • Intermediate knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.
  • Excellent written and verbal communication skills required.
  • Strong team building and training skills required.
  • Provide personal transportation for meetings and job visits away from the office; reimbursed.
  • Ability and willingness to travel up to 50%.
  • Ability and willingness to work weekends, holidays, overtime as required, and be "on call" on a 24 x 7 basis for emergency situations.

Physical Demands and Work Environment
  • Provide personal transportation for meetings and job visits away from the office; reimbursed.
  • Ability and willingness to travel up to 50%.
  • Ability and willingness to work weekends, holidays, overtime as required, and be "on call" on a 24 x 7 basis for emergency situations.

Visit us online at https://www.bgis.com/us/careers/ for more information.

About BGIS

BGIS is a leading provider of facilities management services, including building maintenance, energy management, and project management. The company serves a wide range of industries, including commercial, industrial, and institutional clients. BGIS is committed to sustainability and operates in an environmentally responsible manner. The company has operations in North America, Europe, Asia, and Australia. BGIS is dedicated to providing high-quality facilities management services to its clients and improving their operational efficiency.
Learn more about BGIS
Size
7,000 employees
Industry
Real Estate & Construction
* Ladders Estimates

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