Location Zip Code:84604
Job Family:Field Operations
This is a full-time
Senior Operations Enablement Manager position located in
Provo, UtahThe individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level. This role acts as a key liaison between Home Office teams, field operations leadership, Learning & Development, and cross-functional partners to coordinate training, program implementation, and resource alignment with business objectives.
What we offer:- Annual Merit bonuses
- Group Health, Dental, and Vision plans
- Pet insurance, Life insurance, and EAP benefits
- 401K with employer match up to 4%
- Paid holidays and paid time off
- Opportunity for advancement
- Upbeat and exciting company culture and much more!
Responsibilities include:- Lead end-to-end coordination of field pilot programs, including intake, scope definition, training alignment, communication, implementation, and performance tracking
- Serve as the primary contact between field operations, home office teams, and cross-functional partners
- Provide regular updates to stakeholders on program progress, milestones, risks, and outcomes
- Deliver reporting and insights to support decision-making and continuous improvements
- Partners with Learning & Development to ensure training programs are aligned, maintained, and support both onboarding and ongoing skill development for field teams
- Coordinate with internal partners to support onboarding and ongoing development of field employees
- Ensure training delivery is consistent, relevant, and aligned with operational needs
- Develop and manage projects, plans, timelines, and deliverables for operational initiatives
- Coordinate cross-functional resources to support execution
- Monitor progress, identify risks, and implement mitigation strategies to ensure timely completion
- Partner with stakeholders to develop and maintain tools, templates, and resources that support field execution (e.g., reporting frameworks, operational playbooks, meeting cadences)
- May include direct people leadership responsibilities, including coaching, performance management, and team development, as the function evolves
- Lead cross-functional partnershipswith Procurement, Field Operations, and Technology to develop and execute strategies that ensure service centers are equipped with the necessary mobile devices, minimizing operational disruptions and enabling business continuity
- Provide strategic oversight of technology readiness across all service center locations by partnering with Technology teams to ensure display monitors and other critical operational equipment are deployed, maintained, and functioning to support business operations
- Perform other related duties as assigned
Qualifications:- Bachelor's degree in Business, Operations, or related field, or equivalent education and experience
Requirements:- 5+ years of experience in operations, program management, enablement, or related function
- Advanced knowledge of project and program management methodologies, including project planning, risk management, change management, and implementation
- Demonstrated ability to lead complex, cross-functional initiatives while managing multiple priorities and competing deadlines
- Strong analytical and strategic problem-solving skills, with the ability to interpret data, identify trends, and make informed business decisions
- Exceptional communication, presentation, and stakeholder management skills, with the ability to influence and build relationships across all levels of the organization
- Proven ability to collaborate effectively with field operations, corporate teams, and external partners to achieve business objectives
- Strong organizational and time management skills with the ability to prioritize work in a fast-paced environment
- Ability to identify operational risks, develop scalable solutions, and adapt to evolving business needs
- Advanced proficiency with business applications, including Microsoft Office Suite, Google Workspace, and project management platforms
- Demonstrated leadership skills with experience coaching, developing, and providing performance feedback to team members while fostering accountability and engagement
- Ability to work independently, exercise sound judgment, maintain confidentiality, and make decisions with limited direction
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.
