Job Description:Job Description:• Serve as a subject matter expert supporting merchant services operations, governance, and strategic initiatives
• Provide end-to-end oversight of vendor performance, including service quality, KPIs, and risk/control adherence
• Act as an escalation point for complex client issues and operational disruptions
• Lead and support governance routines, performance reporting, and executive-level updates
• Drive process optimization and efficiency opportunities across servicing and operational workflows
• Partner cross-functionally (product, servicing, complaints, vendor partners) to support initiative delivery and issue resolution
• Provide flexible support across multiple workstreams based on business priorities and interim coverage needs
• Lead or contribute to initiatives tied to servicing realignment, vendor strategy, and operational transformation
• Deliver insights and recommendations to leadership to inform decision-making and prioritization
Required Skills:• Bachelor degree in Business, Finance, or related field or comparable professional experience
• 5-7 year experience in managing functions that support activity such as operations, training, quality programs, billing and process improvement
• 5+ years preferred experience in Merchant Services
• Strong experience in vendor governance, risk oversight, or operational controls
• Proven ability to lead complex initiatives across multiple stakeholders
• Strong executive-level communication and influence skills
• Ability to operate effectively in ambiguous, evolving environment
Desired Skills:• Merchant services or financial services operations experience
• Experience supporting operating model changes, servicing transformations, or large-scale initiatives
• Familiarity with complaints management, client experience, or servicing frameworks
Skills:- Critical Thinking
- Customer and Client Focus
- Decision Making
- Problem Solving
- Risk Management
- Adaptability
- Attention to Detail
- Collaboration
- Issue Management
- Analytical Thinking
- Oral Communications
- Presentation Skills
Shift:1st shift (United States of America)
Hours Per Week: 40