About the Role

Synolo is seeking a highly organized, proactive, and people-oriented operations professional to join our growing team.

Reporting to the Senior Manager, Operations, this individual will play an integral role in building the systems, processes, and operational foundations that support Synolo's next stage of growth. In this broad operations role, you will support People Operations, Talent, Business Operations, facilities management, external partnerships, and R&D needs.

We are looking for someone who leads with empathy, takes pride in supporting others, and genuinely enjoys helping teams succeed. You are highly organized, action-oriented, and dependable, with a strong sense of ownership, initiative, and follow-through. It is critical that you build trusted relationships quickly, communicate thoughtfully, and are equally comfortable solving day-to-day challenges and improving the processes behind them. Most importantly, you are motivated by mission-oriented goals, collaboration, and creating an environment that enables success across the various functions and the enterprise .

This position is based in Cambridge, MA (Kendall Square) and is expected to maintain a strong onsite presence.

Key Responsibilities

People Operations, Talent, & Culture

• Support employee lifecycle processes, including onboarding and offboarding, while enabling recruiting operations through interview coordination, ATS administration, candidate experience, and consistent hiring practices.
• Assist with the administration of key People Operations programs, including performance review cycles, employee communications, handbook management, and policy implementation.
• Cultivate a collaborative, inclusive, and engaging culture through team events, offsites, recognition programs, and initiatives that strengthen employee connection, belonging, and engagement across the organization.

Business Operations & Strategic Coordination

• Serve as a trusted operational resource for employees, helping identify, troubleshoot, and appropriately escalate day-to-day issues while proactively addressing obstacles and ensuring teams have the resources they need to be successful.
• Facilitate company meetings and support cross-functional activities to help drive accountability, execution, and progress against company priorities.
• Track operational spending across people, programs, software, vendors, travel, and other G&A activities, improving visibility and reporting to support company planning and decision-making.

Facilities, IT & Lab Operations Support

• Manage relationships with key partners, including facilities management, IT, and other service vendors, while identifying opportunities to improve workflows, services, and efficiency.
• Oversee software administration, employee technology needs, workspace logistics, and operational onboarding/offboarding activities.
• Partner with scientific teams to coordinate laboratory support activities, including equipment maintenance, vendor scheduling, asset tracking, and equipment documentation.

Qualifications & Skills

• Bachelor's degree or equivalent practical experience in Business, Human Resources, Communications, Operations, Life Sciences, or related field.
• 3-5 years of experience in operations, people operations, business administration, project coordination, office operations, or a related function, preferably within a startup, biotechnology, or life sciences environment.
• Curious, adaptable, and eager to learn, with a willingness to take on new challenges and expand responsibilities as the organization grows.
• Thoughtful and solutions-oriented, with the judgment to navigate ambiguity, balance competing needs, and identify when issues should be escalated.
• Strong organizational and project management skills, with the ability to manage competing priorities, maintain attention to detail, and consistently follow through on commitments.
• Excellent interpersonal and communication skills, with a natural ability to build trust, develop relationships, and work effectively across diverse teams and personalities.
• Comfortable working in a dynamic environment where priorities evolve and no two days look exactly the same.
• Proficiency with modern workplace technologies and a demonstrated ability to quickly learn new systems, software platforms, and emerging tools, including AI-enabled solutions that improve productivity and efficiency.

Level and title will be commensurate with experience.

We kindly ask that recruiting agencies and third-party recruiters do not contact us regarding this position. We are not seeking assistance or accepting unsolicited resumes from agencies at this time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.