Senior Operations Account Manager - REMOTE

Own the Account. Drive Results. Make an Impact.

Ready to step into a role where you're more than just account management? We're looking for a Senior Operations Account Manager to serve as the key link between our operations and customers-driving performance, managing relationships, and influencing profitability in a fast-paced logistics environment.

This role offers the opportunity to work cross-functionally, lead pricing and commercial discussions, and play a direct role in delivering operational success.

Why This Role Is For You

• High visibility with direct impact on customer success and business performance
• Opportunity to influence pricing, strategy, and growth initiatives
• Collaborative environment across operations, engineering, and leadership teams

If you thrive in a data-driven, relationship-focused role and want to make a real impact in supply chain operations-this is your opportunity.

About the Role

How you will contribute
• Serve as the front-line point of contact representing syncreon in daily customer account management matters.
• Build strong trusted relationships with customer representatives from ops, engineering, quality, procurement, and others.
• Support the Account Director in preparation of pricing, cost estimates, proposals and all commercial related documents as part of the quotation response package.
• Understand the details and able to defend pricing to syncreon internal staff and customers;
• Conduct regular analysis of pricing, cost and profitability through the pricing file for the requisite customer sites globally.
• Analyze data and spreadsheets as pricing updates require a detailed analysis of each part number and an extensive comparative exercise to ensure consistency.
• Communicates changes to the appropriate team and ensures timely implementation of the new pricing and any new scope.
• Forecast and track key account metrics and clearly communicate the progress of monthly/quarterly/yearly initiatives to internal and external stakeholders.
• Understand market needs and works with Account Director to explore opportunities over and above current service portfolio.
• Identify all new topics or activities which are not properly covered by existing contracts and agreements.
• Raise Change Request Forms (CRF), pushes for approval and keeps up to date tracking of all CRFs history.
• Support preparation of presentations for weekly and monthly business reviews and present commercial topics during reviews.
• Monitor important contractual KPIs and reports on a regular basis.
• Support preparation of customer MBR/QBR/SBRs as required.
• Other duties as assigned.

Your Key Qualifications
• Technical or commercial related credentials from a University/College or work related equivalent experience.
• Demonstrated experience in Account Management, including the use of pricing templates, cost databases, and other supporting tools.
• Excellent knowledge of logistics, manufacturing and/or repair services, especially in the technology sector.
• A good understanding of production and logistics processes and their costs.
• Effective interpersonal skills, with both orally and written communications proficiency.
• Ability to empathize and understand client viewpoint (read what is on his mind) and requirements and act as their champion within syncreons internal organization
• Ability to interpret data and derive solid conclusions from analysis.
• Ability to create structure and organization within a fast-moving environment.
• Proficiency in MS Office, especially Excel and Power Point.
• Understanding of Business ethics and culture.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

The DP World family comprises of syncreon, Imperial and P&O.