Senior Messaging ManagerFt. Belvoir, VA*This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.*
Responsibilities:- Provide oversight of the operating status, functionality, and message profile support for Army Intelligence messaging solutions
- Maintain responsibility for the configuration, monitoring, and integration of messaging solutions including INSCOM Cloud Initiative (ICI), Army Intelligence Data Platform (AIDP), Multimedia Message Manager (M3), and Message Processing System (MPS) as applicable
- Conduct profile management using Multimedia Message Manager (M3) and monitor message traffic for anomalies
- Create, analyze, and review standard operating procedures and other system documentation
- Establish and maintain a process to broker feedback and inquiries to producing organizations through approved IC and agency feedback or RFI mechanisms
- Coordinate messaging and application-related issues with 24/7 GISA and IEMO, and Government service center personnel
- Serve as a broker and point of contact for incoming message traffic feedback and inquiries from supported customer organizations
- Monitor and assist with connectivity to Information Transport Service (ITS) and other information source providers
- Conduct status and functionality checks of messaging services on all networks to confirm customer accessibility and usability; open trouble tickets as needed
- Verify that hosted message traffic is authorized on each destination network and compliant with IC/Security Markings Program (SMP) classification and releasability standards
- Monitor messaging services to ensure message traffic is disseminated accurately; report significant discrepancies to the Help Desk or GISA Service Center administrators
- Report operating status errors or significant inconsistencies within message feeds to Government leadership within 3 hours of discovery
- Document messaging services requirements related to technical concerns, information sharing issues, or future capabilities; provide quarterly documentation for Government review
- Monitor messaging source systems to identify intelligence gaps and recommend modifications
- Establish and maintain the messaging services User Guide; conduct reviews at least every 6 months
- Support foreign disclosure and intelligence dissemination operations
- Draft and maintain Standard Operating Procedures and produce reports incorporating text and graphics to convey complex concepts
- Deliver professional briefings and presentations to diverse audiences
Requirements:- Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education with 8 years of demonstrated experience
- Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days of indoctrination at HQ INSCOM
- 2 years demonstrated experience using Multimedia Message Manager (M3), conducting profile management, and monitoring message traffic for anomalies
- 4 years demonstrated experience leading a team and managing work tasks of subordinates conducting intelligence planning, collection, processing, analysis, or dissemination
- Demonstrated experience in foreign disclosure, intelligence dissemination, or demonstrated ability to deliver professional briefings and presentations to diverse audiences
- Demonstrated ability to draft and maintain documentation such as Standard Operating Procedures and ability to produce reports incorporating text and graphics to convey complex concepts
- Active Security clearance required
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