Job Function: Marketing
Job Sub Function: Marketing Insights & Analytics
Job Category:Professional
All Job Posting Locations:West Chester, Pennsylvania, United States of America
Job Description:Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
The US CMFT Regional Senior Marketing Analyst will support product and portfolio marketing for the Craniomaxillofacial and Thoracic (CMFT) business in the United States, based in West Chester, PA.
This role will support the development and execution of strategic alliance initiatives through the analysis of business performance, customer service metrics, and logistics operations. This role partners closely with Marketing, Sales, Customer Service, Supply Chain, and Alliance Partners to identify growth opportunities, improve operational efficiency, and enhance the overall customer experience.
You will be responsible for:•
Strategic Alliance Management- Monitor and evaluate the performance of strategic partnerships against established objectives and key performance indicators (KPIs).
- Support the execution of alliance initiatives by tracking performance, identifying trends, and recommending actions to drive business growth.
- Partner with internal stakeholders and external collaborators to identify opportunities for market expansion, process improvement, and enhanced customer engagement.
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Customer Service Analytics- Develop, maintain, and distribute recurring reports and dashboards that provide visibility into service performance and customer experience metrics.
- Analyze customer service trends and identify opportunities to improve responsiveness, efficiency, and customer satisfaction.
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Logistics & Supply Chain Performance- Collaborate with cross-functional operations teams to ensure alignment between customer expectations and operational capabilities.
- Monitor key logistics including order fulfillment, on-time delivery, inventory availability, product returns, and case completion rates.
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Marketing & Business Insights- Evaluate the effectiveness of marketing programs, educational events, and alliance-related initiatives.
- Maintain dashboards and reporting tools that provide visibility into key business performance indicators and market trends.
- Collect, interpret, and communicate business insights that support marketing strategy and decision-making.
Qualifications & Requirements:- Bachelor's degree in marketing, business, life sciences, biomedical engineering, or related field. Required
- Preferred product marketing, commercial, or analytical experience within the medical device industry.
- Familiarity with surgical workflows and the OR environment; experience engaging surgeons and clinical stakeholders.
- Strong project management and organizational skills; ability to manage multiple priorities and stakeholders.
- Excellent written and verbal communication and presentation skills.
- Analytical capability to interpret market data and translate insights into actionable plans.
- Willingness to travel (approximately 20-40%, depending on business needs.)
- Knowledge of US healthcare payer landscape and reimbursement coding relevant to CMF/trauma procedures. Preferred
- Experience with CRM systems, digital marketing platforms, and commercial analytics tools. Preferred
Required Skills: Preferred Skills:Analytical Reasoning, Analytics Insights, Big Data Management, Brand Positioning Strategy, Business Behavior, Business Data Analysis, Communication, Competitive Landscape Analysis, Customer Analytics, Customer Intelligence, Data Analysis, Data Savvy, Data Visualization, Execution Focus, Financial Analysis, Innovation, Marketing Insights, Market Research, Problem Solving
