MGM Resorts International

Senior Manager Workforce Management - Restaurants (South Portfolio)

MGM Resorts International • $100K — $120K *
Las Vegas, NV 89110In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 21+ years of age or older
  • 3+ years of prior relevant experience in a leadership role
  • 5+ years of prior relevant experience in a related field
  • Strong foundation in scheduling software
  • Advanced analytical and statistical skills

Responsibilities

  • Design and implement employee incentive programs to enhance performance
  • Mentor managers and supervisors, providing coaching and development opportunities
  • Oversee the quality of services from internal and external partners
  • Collaborate with operations, WFM teams, and Finance for alignment
  • Participate in negotiation sessions regarding labor union contracts
  • Manage HR responsibilities including hiring, training, and workplace environment
  • Recommend efficiency improvements and advocate best practices

Benefits

  • Wellness incentive programs for physical and mental health
  • Employee discounts on hotel, food, retail, and travel
  • Free meals in the employee dining room
  • Free parking during and after shifts
  • Health and Income Protection benefits for eligible employees
  • Professional and personal development through networking and community opportunities
Full Job Description
Las Vegas, Nevada

THE JOB:

The Sr Workforce Management Manager will provide strategic and operational oversight of the day-to-day functions within the Workforce Management Department. This includes monitoring and evaluating staffing levels, analyzing business-volume trends, and assessing operational efficiency across all departments to ensure optimal alignment between labor resources and business needs. The Sr Manager will also review and interpret customer satisfaction results to identify performance gaps and partner with operational leaders to implement data-driven improvements. Additionally, this role is responsible for developing Workforce Management team members through guidance, and ongoing support to strengthen analytical capabilities and operational excellence across the WFM function.

This role requires a strong foundation in scheduling software, advanced analytical and statistical skills, and demonstrated experience in process improvement. The Sr Manager must be adept at leveraging workforce management tools, forecasting models, and reporting systems to support accurate scheduling, labor optimization, and long-term planning. The Sr Mgr also demands the ability to translate complex data into clear, actionable recommendations for leadership. In addition, the Sr Manager must demonstrate strong leadership acumen, including the ability to inspire, coach, and develop WFM team members while fostering a culture of accountability, collaboration, and continuous improvement.

THE DAY-TO-DAY:
  • Design, implement, and monitor employee incentive programs that promote engagement, enhance performance, and align with organizational objectives, ensuring ongoing evaluation and optimization based on measurable results
  • Mentor and develop managers, supervisors and specialists by providing ongoing coaching, performance feedback, and professional development opportunities. Guide them in building the leadership competencies required for future advancement, ensuring a strong and sustainable succession pipeline that supports long-term organizational growth
  • Manage and monitor the quality of services delivered by internal and external partners to ensure operational excellence
  • Engage and collaborate effectively with operators, Workforce Management teams, and the Finance division to support cross-functional alignment and operational success
  • Demonstrate comprehensive knowledge of bargaining agreements and labor union contracts, and actively participate in negotiation sessions to ensure compliance and alignment with organizational objectives
  • Manage Human Resources responsibilities for assigned department to include hiring, training, coaching and creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
  • Recommend efficiency improvements by developing and promoting best practices that enhance Workforce Management performance. Communicate insights and recommendations to property operators, the Corporate FP&A - Labor team, and other key business partners. In addition, review and analyze financial statements to verify that productivity standards are met, maintained, and aligned with operational and financial goals
  • Assist in the annual budgeting process by gathering operational data, preparing budget inputs, conducting variance analysis, and collaborating with cross-functional teams to ensure accuracy and alignment with financial and strategic objectives
  • Provide operational and strategic support to the Director of Workforce Management and assume full leadership responsibilities in their absence. This includes leading Workforce Management initiatives, overseeing day-to-day operations, driving decision-making, ensuring continuity of business processes, and maintaining alignment with departmental and enterprise priorities
  • Analyze and manage the compendium to ensure its accuracy, consistency, and alignment with enterprise strategic initiatives, collaborating with key stakeholders to implement updates that support operational and financial objectives
  • Develop, manage, and maintain analytical tools that improve operational efficiency and support alignment with the company's strategic initiatives
  • Work under minimal supervision and have the ability to work in a fast-paced environment


THE IDEAL CANDIDATE:
  • 21+ years of age or older
  • 3+ Years of prior relevant experience in a leadership role required
  • 5+ Years of prior relevant experience in a related field required


THE PERKS & BENEFITS:
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11797

Are you ready to JOIN THE SHOW? Apply today!

About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

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Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Hospitality & Recreation
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ
MGM
* Ladders Estimates

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