GENERAL PURPOSE:
Sr. Manager, Travel (Meetings & Events) performs activities and project management related to travel and meeting planning, organization, and delivery. Implements and communicates company policies and procedures for both the business travel and Meetings & Events (M&E) programs. Reviews contracts and negotiates with vendors and meeting venues. Responsible for coordination with all meetings and events planners and organizers, and effective delivery of all meetings, events, and conferences supported. Supports sourcing and everyday program management of the corporate travel program. Responds to requests from business units and associates and approves exceptions as appropriate. Prepares analyses and reports, including quarterly dashboards, monthly management metrics and ad-hoc analyses.

The base salary range for this role is $113,200 - $172,600. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:
Drive Meetings & Events Planning & Delivery
• Manages bid process for Meetings & Events. Assists in planning, organization and delivery of major meetings, events & conferences. Deals with complex meetings that include multifaceted details and logistics.
• Interacts with all levels of management and is responsible for building consensus around program changes, issues and rollout plans.
• Oversees day-to-day support for Meetings & Events and travel-related issues.
• Handles on-site coverage for meetings, events, and conferences if required/requested. As necessary, conducts site visits to ensure selections meet conference needs and Ross standards.
• Builds and maintains relationships with internal stakeholders and meeting and travel vendors.
• Attends industry-related events to maintain understanding of best practices for meetings and the travel industry. Attends association meetings and participates in industry networking opportunities to maintain full understanding of Strategic Meeting Management Programs.
• Demonstrates expert-level knowledge and applies advanced professional concepts to address complex issues in meetings, events, and business travel in creative and effective ways.
• Expands skill and practical knowledge by routinely working with experts in the field and outside of immediate area.

Travel Program Project Management & Support
• Supports the corporate travel program needs related to sourcing, contracting, policy formulation & management, and regulatory compliance.
• Researches and prepares periodic and ad-hoc analyses and reports; creates and maintains dashboards as necessary.
• Attends and supports business reviews with key vendors.
• Manages special projects as assigned and assists Travel Team with issues.
• Handles complex issues where analysis requires an in-depth evaluation of variable factors.

COMPETENCIES:
People
• Building Effective Teams (for managers of People and Projects)
• Developing Talent (for managers of people only, N/A for this role/level)
• Collaboration

Self
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict

Business
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility

With particular emphasis on the following specific position-related competencies:
• Process Management • Attention to detail
• Decision Quality • Critical thinking/strategy development

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Bachelor's Degree required.
• Excellent interpersonal and communications skills, including strong ability to communicate complex findings clearly and succinctly (both verbally and written) and leads presentations to senior-level Executives.
• Strong project management skills with the ability to multitask and meet deadlines.
• Travel/Meetings certifications and/or designations are a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.).
• Familiarity with meetings & events management technologies (Cvent or similar), and online booking tools (Concur, Deem, Spotnana, or similar).
• Advanced knowledge in the areas of meetings and events, business travel, duty of care, travel risk management and expense reporting.
• Adept at leveraging analytic skills and abilities to conceptualize and develop strategies to build models for meetings and travel-related concepts.
• High comfort level working in ambiguous, rapidly changing situations and ability to manage multiple projects simultaneously.
• Proven ability to think strategically and determine the impact of decisions on the business.

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

#LI-Hybrid

SUPERVISORY RESPONSIBILITIES:
None

DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.