Walmart

Senior Manager, Technology Operations

Walmart$90K — $180K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in business management or strategy within a consumer-focused company
  • Proven record of implementing innovative programs in a fast-paced retail setting
  • Expertise in enhancing digital shopping experiences using data-driven insights
  • Experience with cross-functional strategy development in a digital omnichannel landscape
  • Strong technical skills with a focus on modern design and development standards
  • Proficient in leading cross-functional teams and multi-track project roadmaps
  • Exceptional communication skills for engaging with executive leadership

Responsibilities

  • Execute long-term strategies for customer post-transaction experiences
  • Lead cross-functional projects engaging diverse teams
  • Communicate and prioritize project roadmaps effectively
  • Evaluate business strategies and enhance omni-channel communication experiences
  • Drive go-to-market strategies for new products ensuring customer satisfaction
  • Promote company policies and ensure compliance

Benefits

  • Collaborative work environment with cross-functional teams
  • Opportunity to influence key business strategies
  • Engagement in high-visibility projects with leadership involvement
  • Focus on creating customer-centric experiences
  • Access to professional development training and resources
Full Job Description
About the Role
In this role, you will be an essential part of the business team leading and delivering on post transaction fulfillment propositions that drive customer acquisition, retention, revenue growth, and profit for the eCommerce business. You will be part of a team that is responsible for delivering a Perfect Order experience and meeting customer satisfaction goals for the business. You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Marketing, Merchandising, Product, Store Operations, Finance, and others to identify opportunities, solve problems, and develop new propositions that drive value for our customers. This is a very high visibility role where we operate in a dynamic and agile environment. You need to be very comfortable in working through ambiguity, defining direction, and rolling up your sleeves to execute.

What You'll do
  • Executing on long-term vision and strategy for customer post-transactional experiences. Providing cross-functional leadership on internal and external best practices and standards to drive decision making. Conducting benchmark studies and competitive assessments. You will be borking cross-functionally with partner teams across multiple locations so communication, collaboration, and organization are keys to your success.
  • Delivering on key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members including SCM, Design, Product, Store Operations, and more. Working with product to build prototypes to communicate design ideas to users and internal stakeholders. Conducting research, user testing, and validation that will ensure that the experiences/propositions we build are designed to prioritize our customers and associates. Defining metrics and KPIs that will help us measure and track business goals.
  • Communicating roadmaps and priorities and collaborating across business areas for roadmap prioritization including, engaging with key partners to determine the best product and business strategies, and gaining buy-in from leadership.
  • Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall omni-channel communication experience.
  • Driving GTM for finished products ensuring we are scaling in a way that balances the expectations of our customers, associates, stores, and leadership.
  • Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy


Preferred Qualifications:
  • 3+ years business management/consulting/finance/business ops/products ops and strategy experience in a leading consumer-facing company.
  • Proven track record of successfully implementing new concepts or programs in a fast paced, digital retail environment.
  • Experience improving the digital retail shopping experience by recommending insight driven (data, trends, internal and external research) journey changes and omni-channel capabilities.
  • Experience building cross-functional strategies and deploying mobile and web experiences in an omnichannel capacity.
  • Strong technical acumen and ability to dive into the technical details. Insights into modern interactive design and development standards; recognize and appreciate the differences between web-based and native app experiences.
  • Skilled at leading and influencing a cross-functional matrixed team to successfully deliver against multi-track roadmaps.
  • Ability to think end-to-end and champion the digital experience but also understand entire Walmart customer journey including Physical Stores.
  • Strong leadership and excellent executive communication skills.

About Walmart

WalmartLabs is accelerating their development to redefine the shopping experience to meet the changing needs of our customers wherever they are —in a store, on our website, or on their mobile device.

Walmart Careers

Joining Walmart means becoming part of a world-renowned team that leads with innovation and is committed to creating impact. As the largest retailer globally, Walmart offers unparalleled job opportunities and career growth in an environment that values diversity and leadership. Work You’ll Do At Walmart, you will be part of a dynamic team that drives our mission to help people save money so they can live better. Engage in work that matters with a company that offers both stability and the flexibility to explore different career paths. Transform the retail landscape with your skills and help shape the future of millions of customers worldwide. Walmart is at the forefront of combining retail with advanced technology, making it an exciting place for professional growth and innovation. Lead with Us Step into a role that harnesses your potential and places you at the intersection of retail and technology. Walmart is not just a company; it's a community where you can develop your leadership skills and contribute to a culture that nurtures professional growth. Work with a diverse team of experts who bring a wealth of knowledge and experience to the table. Our commitment to diversity training ensures that all team members are valued and can thrive. Walmart Careers and Employment Opportunities We are continuously expanding our team to include enthusiastic professionals eager to drive change and make a significant impact. Explore a range of positions from entry-level to executive, each offering competitive benefits and the opportunity to advance. Innovate with Us Join Walmart and be part of a team that is dedicated to innovation and excellence. With over 2.3 million associates worldwide, you are joining the largest private employment group, ready to innovate, lead, and impact the global market. Internship Programs Kickstart your career with a Walmart internship. Gain invaluable experience, build your resume, and develop networking connections that will empower your career journey. Our internships provide a platform to apply your academic knowledge in real-world scenarios, preparing you for future employment. Be Part of a Great Team At Walmart, our team is our strength. We invest in our employees through robust training programs, leadership development, and opportunities for career advancement. Enjoy the benefits of working in a supportive and inclusive environment where every member’s contribution is valued. Future-Proof Your Career Your journey at Walmart can be as vast as your ambitions. With endless opportunities to grow, learn, and lead, you can take your professional experience to new heights. Benefit from our comprehensive training programs and develop the skills needed for tomorrow’s challenges. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at Walmart and find where you can make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Walmart. SEARCH WALMART JOBS Join Walmart today and be part of a story of growth, innovation, and leadership.
Learn more about Walmart
Size
2,300 employees
Market Cap
$387 billion
Industry
Net Income
$13.5 billion
Founded
1962
5 Year Trend
+3.3%
Revenue
$559.1 billion
NASDAQ

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