The Tech Chief of Staff team is looking for a passionate, energetic, creative, and strategic Program Manager to shape and evolve two Tech-wide programs. In this role, you will be the strategic lead and program owner for our Tech-wide recognition and enablement programs. You’ll be leading a high-output team to drive program impact.

Responsibilities include:

Lead Programming Strategy & Insights

• Operational Planning: Partner with the program AE, other key stakeholders, and program teams to drive the overarching program strategy and operational planning

• Architect Business, Tech, and Associate Insights: Establish program KPIs / North Star metrics to deeply understand and articulate program impact on our Tech associates, the organization, and business

• Shape Future Programming: Destination back thinking to inform each program9s charter. Track competitor landscapes, evaluate industry trends, and pioneer future programming frameworks to ensure Capital One remains a leader in the Tech enablement & recognition space.

Optimize End-to-End Experience

• Oversee Program Management: Oversee the development of scalable processes, tracking tools, and governance frameworks for both programs

• Optimize the program & processes to maximize impact

• Strengthen Partner Frameworks: Guide partnerships with Comms, Design, Tech Divisional Support, Immerse Platform Engineers and others to drive program impact through others and create camaraderie within stakeholders

People Leadership

• Mentorship: Lead, mentor, and develop a diverse team of associates responsible for supporting engagements

• Collaboration: Foster a collaborative and inclusive work environment that encourages creativity, innovation, and professional growth

• Enablement: Drive critical decisions, remain action oriented, and be able to consistently deliver results through others

We want you if you are:

• Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.

• Wired for Collaboration and Connection. You thrive in a matrixed organization because you know that together we can do better. You9re obsessed with building and cultivating relationships. You have a proven track record of building solutions co-delivered across teams and consistently delivering results through others.

• Customer and Experience Focused. You care about doing what9s best for the Tech organization and for Capital One9s associates. You utilize customer journey mapping and human-centered design to look through the eyes of stakeholders, ruthlessly optimizing the end-to-end user experience.

• Data-Informed Strategist. You leverage business insights, surveys, and rigorous analytics to spot trends, build thorough business cases, evaluate process effectiveness, and guide long-term strategic growth.

• Process Oriented. You loathe inefficient processes and look for ways to streamline and document everything you touch. You enjoy creating new processes when it is needed.

• Innovator at Heart. You9re a natural problem solver who thrives on creative challenges, consistently seeking innovative solutions and thinking outside the box to drive impactful results.

Basic Qualifications:

• Bachelor9s Degree or Military experience

• At least 8 years of Project Management experience

• At least 2 years of people management experience

Preferred Qualifications:

• Master9s Degree in Business Administration (MBA)

• 9+ years of Project Management experience

• 3+ years of people management experience

• PMP, Lean, Agile or Six Sigma certification

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate9s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.