The Role

The LettrLabs team is growing rapidly, and we're looking for a Senior Manager of Talent & People Ops who is committed to helping us grow with stellar talent. As a Senior Manager of Talent & People Ops, you will partner directly with our leadership team to conduct workforce planning and then source, attract, identify, and close candidates across all functional areas of the business-from software engineering to robotics and operations.

As the initial full-time member of our Recruiting team, you will have a unique opportunity to help shape the recruiting function as a whole. While you'll have the support of experienced leaders, you will be expected to operate with a high degree of ownership and autonomy to help support our mission of revolutionizing marketing through direct mail automation.

Location: This role requires in-person presence at our headquarters in Los Angeles, California.

What You Will Own

• Strategic Partnership: Partner closely with department leaders to conduct workforce planning and develop hiring strategies that meet growth targets with exceptional talent.
• Talent Sourcing: Proactively source and attract top-tier talent by developing relationships within tech hubs, engineering communities, and specific automation/SaaS niches.
• Brand Advocacy: Screen candidates and increase awareness of LettrLabs' mission, technology, and talent brand.
• Process Optimization: Design and refine interview processes to increase confidence in candidate selection, improve the candidate experience, and reduce bias.
• Closing: Collaborate with the executive team to develop compelling closing strategies and resources to win high-impact hires.

What Success Looks Like

• Hiring velocity meets business demand. Open roles are filled within mutually defined SLA targets (e.g., 30-45 days for IC roles, 90 days for leadership), with no critical headcount gaps blocking revenue or operational execution
• Candidate quality is consistently high. Hiring managers report that slate quality meets or exceeds expectations, offer acceptance rates are 85%, and 90-day retention of new hires is at or near 100%
• Process is structured and scalable. A repeatable recruiting infrastructure is in place (intake templates, scorecards, ATS hygiene, offer letter workflow) that works across functions and geographies without requiring VP-level oversight to run
• Employer brand and candidate experience are assets. Candidates across all outcomes report a professional, timely, and respectful process, and LettrLabs is building a reputation that supports future sourcing

What You Bring

• Experience: 5+ years of professional experience as a recruiter.
• Technical Literacy: Proven experience recruiting for highly technical roles.
• Full-Cycle Mastery: Demonstrated success in full-cycle recruiting, from initial sourcing through to the final close.
• Agility: Experience supporting multiple high-priority hiring needs concurrently in a fast-paced environment.
• Communication: Ability to communicate dynamically and build strong, trusting relationships with both candidates and hiring partners.
• Strong written communication: you write clear, on-brand copy for emails and direct mail without heavy editing support.
• Comfortable operating independently in a fast-moving environment where you're building infrastructure that doesn't yet exist.
• Startup plus agency/mature experience. You know what great looks like and how to get there!

Nice to Haves

• 3+ years of experience specifically focused on technical recruiting for high-growth startups.
• Automation chops and a desire to process improve
• Wider generalist people operations experience
• Prior success in a high-velocity, dynamic environment where priorities can shift quickly.
• Experience in SaaS, Robotics, or Marketing Technology industries.
• Experience developing new or unique sourcing strategies beyond standard job boards.
• Experience interfacing with, coaching, and providing data-driven feedback to senior leaders.
• Highly self-motivated with a sense of urgency and the ability to remain poised under pressure.

LettrLabs USA

$160,000-$180,000 USD

Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range.