Date Posted:2026-06-11
Country:United States of America
Location:US-NH-REMOTE
Position Role Type:Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.
Security Clearance Type: None/Not Required
Security Clearance Status: Not Required
Process and Candidate Experience LeadThe Global Talent Acquisition Operations Lead, Process & Candidate Experience is responsible for designing, enhancing, and governing end-to-end recruiting processes that deliver a consistent, efficient, and exceptional experience for candidates, recruiters, and stakeholders. This role owns the global process optimization and improvement roadmap and partners closely with the Communications & Training Lead to operationalize process changes, drive adoption, and embed new ways of working across the global TA organization.
A recognized expert within the discipline, this individual develops and implements new standards, operational plans, and process improvements with a meaningful impact on functional results. The role requires extensive collaboration with TA leadership, HR, and cross-functional partners to ensure processes, technology, and change initiatives align with the organization's strategy and deliver a seamless experience for candidates and recruiters alike.
What You Will Do:Process Management & Optimization
- Lead the design, evaluation, and improvement of global end-to-end TA processes to ensure consistency, efficiency, and compliance across all business units and regions.
- Drive harmonization efforts across geographies or divisions, developing standardized processes that balance global consistency with local flexibility.
- Partner with HR Technology to define enhancements and optimize the use of Workday and related TA technologies, improving both recruiter and candidate experience.
- Define and monitor key process metrics to assess effectiveness, adoption, and operational impact.
- Develop and oversee an audit process to measure adoption, compliance, and effectiveness of new or updated TA processes.
- Ensure processes are documented, transparent, and aligned with organizational policies, legal, and compliance requirements.
- Continuously identifies opportunities for innovation and simplification to enhance operational effectiveness
Candidate Experience Leadership
- Oversee the strategy for candidate experience across all TA touchpoints, ensuring processes and tools support a positive, consistent, and inclusive experience.
- Analyze candidate feedback and listening channel data (e.g., surveys, focus groups) to identify trends and improvement opportunities.
- Collaborate with TA leaders to translate insights into actionable changes, ensuring follow-up communication and measurable improvement.
Change Management & Training
- Lead change management activities for process and technology updates, ensuring stakeholders are informed, engaged, and supported throughout transitions.
- Partner closely with the Communications & Training Lead to co-design communication strategies, training plans, readiness activities, and enablement resources that ensure successful adoption of new processes and tools.
- Develop frameworks, guides, and toolkits to support consistent understanding and adoption of new processes and practices across global TA teams.
- Partner with Learning & Development and TA leadership to implement training programs that embed new ways of working.
Qualifications You Must Have:- Typically requires a university degree or equivalent experience and minimum 10 years prior relevant experience in talent acquisition operations, process management, or HR program design OR an advanced degree in a related field and minimum 7 years of experience in talent acquisition operations, process management, or HR program design.
- Experience in process improvement, change management, and stakeholder engagement
- Experience with applicant tracking systems (Workday or similar) and related TA technologies.
- Experience as a project lead or managing projects.
Qualifications We Prefer:- Exceptional communication and influencing skills, with the ability to engage senior leaders and drive consensus across complex organizations.
- Demonstrated success leading cross-functional initiatives with measurable business impact.
- Proficiency with tools and technology including O365 Suite
- Ability to manage multiple priorities and operate in a fast-paced environment
- Strong communication and presentation skills
Learn More & Apply NowPlease ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:
Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
