Job Description
The Senior Manager, Student Account & External Services is responsible for managing day-to-day operations of student account and external billing functions, ensuring accurate execution of billing, payment processing, and receivable activities. This role oversees staff, monitors workflow performance, and ensures adherence to policies and internal controls. Operating across multiple campuses or functions, the position ensures operational consistency, service quality, and timely financial processing.

Compensation: $86,990.40/year (Starting salary determined by experience and qualifications).

Essential Functions

The employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.

Student Billing and Account Operations
Promote and maintain a high standard of customer service within the team by ensuring all interactions with students and external customers are professional, responsive, and focused on delivering a positive, solution-oriented experience.

Oversee all daily student billing operations and accounts receivable reviews.

Supervise Senior Account Specialist and Account Specialist roles.

Coordinate financial aid reconciliation to ensure accurate application of funds.

Oversee the daily refund processing workflow to ensure timely disbursements.

Collaboration and Communication
Serve as the primary liaison between Student Accounts & External Services, Financial Aid, and Enrollment to mitigate complex billing risks and optimize automated revenue recognition processes.

Coordinate reconciliation between student accounts and financial aid systems.

Ensure proper application of financial aid funds.

Work Management
Manage daily workflow and staffing priorities.

Ensure accurate and timely student account processing.

Continuous Improvement
Identify and implement process improvements to enhance workflow efficiency, service delivery, and operational effectiveness.

Lead departmental improvement initiatives and support staff in adapting to new procedures and systems.

Analyze operational data to identify trends and opportunities for innovation.

Education & Experience

Required Qualifications
Associate's degree in Business Management
Minimum of 5 years of experience in student accounts, billing, or financial operations, including at least 2 years of supervisory experience

Preferred Qualifications
Bachelor's degree in Business, Accounting, Finance, or related field

Skills & Abilities

Student Financial Operations:Demonstrates strong knowledge of student billing, receivables, financial aid application, and refund processing

Operational Leadership: Manages team performance, workload distribution, and service delivery across student account operations

Data Analysis: Analyzes operational and financial data to monitor performance and identify trends

Process and Workflow Management: Oversees high-volume processes to ensure accuracy, consistency, and timely execution

Communication and Stakeholder Coordination: Works effectively with internal partners to resolve complex issues and align processes

Decision Making and Problem Solving: Applies sound judgment to resolve operational challenges and enforce established procedures

Core Competencies

Communication
Communicates clearly with internal departments and third-party sponsors to ensure transparency in billing requirements and contract terms.

Leadership & Supervision
Leads billing staff and oversees daily operational execution to ensure team members adhere to requirements and procedures.

Financial Operations Knowledge
Applies knowledge of institutional receivables and invoicing processes to maintain accurate billing and alignment with financial practices.

Process Improvement
Identifies and implements opportunities to enhance workflow efficiency in invoice generation, receivable tracking, and departmental coordination.

Problem Solving & Decision Making
Resolves billing discrepancies and receivable issues by analyzing documentation and coordinating resolutions with internal and external partners.

Extra Duties Statement

This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by Finance leadership as needed.