ServiceNow

Senior Manager, Strategic Initiatives - EFM

ServiceNow$155K — $272K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of strategy experience, with 3 years supporting VP-level or above executives.
  • Exceptional writing skills for diverse business documents.
  • Ability to translate executive priorities into structured formats.
  • Strong analytical judgment to distill complex information.
  • Experience in global marketing organizations; B2B background preferred.
  • Executive presence for direct interactions with senior leaders.

Responsibilities

  • Develop executive-ready presentations and decision materials.
  • Translate complex data into structured recommendations.
  • Structure ambiguous business challenges into actionable insights.
  • Conduct qualitative and quantitative analysis for executive insights.
  • Drive high-impact strategic initiatives through to implementation.
  • Influence and align competing priorities across departments.
  • Facilitate executive working sessions for clear decision-making.

Benefits

  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations for charitable contributions.
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

About the role:

The Senior Manager, Strategic Initiatives serves as an embedded strategist to the Chief of Staff and SVP, partnering on the organization's highest-priority business initiatives and executive decisions. This role architect's executive-ready presentations, strategic business narratives, and decision materials that translate complex business challenges into clear recommendations and actionable plans.

Success in this role requires exceptional strategic thinking, structured problem solving, executive judgment, and the ability to influence outcomes across a global organization.

What you will do:

Executive Deliverables:
    • Develop executive-ready presentations, business narratives, and decision materials.
    • Translate complex information into concise, structured recommendations that accelerate executive decision-making.
    • Ensure all strategic deliverables are grounded in data, business insight, and clear recommendations.

Business Strategy & Analysis:
  • Structure ambiguous business challenges into clear analytical workstreams and actionable recommendations by defining project objectives, success metrics, governance, and executive decision points.
  • Build hypotheses, conduct qualitative and quantitative analysis, and synthesize findings into executive insights.

Strategic Initiatives:
  • Support high-impact initiatives spanning organizational effectiveness, operating model evolution, planning, AI transformation, and business growth.
  • Drive initiatives from problem definition through implementation and measurable outcomes.

Cross-Functional Leadership:
  • Influence senior leaders across marketing, sales, operations, finance, and product teams.
  • Build alignment across competing priorities while driving accountability for execution.
  • Facilitate executive working sessions that result in clear decisions and action plans.


Qualifications

What you bring:
  • 6+ years of strategy experience, with at least 3 years supporting a VP level or above executive on high visibility deliverables. Prior experience at a top tier management consulting firm, corporate strategy team, or similarly rigorous analytical environment is a strong plus.
  • Exceptional writing and ability to create clear, direct, and adaptable business narratives across registers, from a concise executive summary to an extended structured document to a full board level presentation.
  • Ability to translate an executive's priorities and voice into clear, structured formats
  • Strong analytical judgment: you can identify what a deliverable is really trying to say and cut everything else without being asked
  • Experience operating in global marketing organizations; familiarity with enterprise B2B context is strongly preferred
  • Executive presence and the composure to represent findings directly to senior leaders, including in moments of scrutiny or disagreement

What success looks like in year one:
  • The SVP never faces a major internal or external moment without a polished, ready deliverable in hand
  • Every major deliverable, whether an internal leadership update, a cross functional forum, a customer event, or an external stage, is prepared weeks in advance with a fully developed presentation, supporting data, and structure, and has been pressure tested for gaps before it reaches its audience.
  • Builds trusted relationships across senior leadership and becomes a go-to partner for solving complex business challenges.

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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