As Senior Manager, Strategic Customer Success, you will lead a team of experienced Customer Success Managers supporting Vanta's largest, most complex Fortune 500 customers through sophisticated GRC implementations and compliance programs. This is a specialized leadership role designed for seasoned GRC and Security compliance professionals who bring deep SaaS Customer Success, auditing and/or compliance consulting backgrounds combined with strategic customer advisory and people management capabilities. You'll own the delivery of measurable customer outcomes across complex, multi-framework compliance programs (SOC 2, ISO 27001, HIPAA, PCI DSS, NIST), while building a high-performing team that operates as trusted GRC advisors to C-level executives and security leaders. **What you'll do** **Apply Deep GRC & Security Compliance Expertise** - Serve as the primary compliance subject matter expert for Fortune 500 customer engagements, advising on SOC 2, ISO 27001, HIPAA, PCI DSS, NIST, and other frameworks - Guide customers through complex, multi-business-unit GRC implementations with strict regulatory and financial boundaries - Diagnose compliance program gaps and translate complex regulatory requirements into actionable roadmaps for enterprise security teams - Provide expert guidance on audit preparation, control implementation, and compliance program maturation **Lead & Develop a High-Performing Customer Success Team** - Hire, mentor, and develop Strategic CSMs with the technical depth to advise on enterprise compliance programs - Build clear operating rhythms and success metrics that enable your team to operate as trusted GRC advisors - Coach your team to navigate complex audit scenarios, control frameworks, and executive stakeholder conversations **Drive Strategic Customer Outcomes** - Diagnose challenges across Fortune 500 compliance programs and proactively design solutions rooted in GRC best practices - Define and evolve Vanta's upmarket GRC advisory motion, including framework-specific methodologies and compliance planning - Use data to understand portfolio health, forecast compliance risks, and drive prioritization across complex regulatory environments **Demonstrate Strategic Leadership & Influence** - Operate at multiple altitudes: zoom out to identify systemic compliance program issues, zoom in to solve control-level details - Partner with Product, Sales, and Solutions teams to influence roadmap priorities based on enterprise regulatory requirements - Represent the voice of Fortune 500 compliance leaders internally, translating customer needs into business strategy - Guide your team through complex compliance escalations with expertise, steadiness, and principled decision-making **Engage Strategically With Executive Customers** - Travel for onsite engagements with CISOs, Chief Compliance Officers, and audit committees (approximately 25-40%) - Lead Executive Business Reviews focused on compliance program maturity, risk posture, and audit readiness - Strengthen executive alignment around GRC outcomes and demonstrate Vanta's strategic value to enterprise security programs **What we're looking for** **GRC and/or Security Compliance Expertise** - GRC exposure across SOC 2, ISO 27001, HIPAA, PCI DSS, NIST frameworks - Showcase an understanding of control frameworks, audit methodologies, evidence collection, and compliance program design - Experience advising Fortune 500 organizations on complex, multi-framework compliance implementations - Credible technical depth to engage CISOs, Chief Compliance Officers, and audit committees **Strategic Customer Advisory & Executive Leadership** - Proven ability to serve as a trusted advisor to C-level executives on compliance strategy and risk management - Strong executive presence with experience leading high-stakes conversations with senior security and compliance leaders - Track record of owning strategic problems, building scalable GRC advisory frameworks, and driving outcomes independently **People Management & Team Development** - 4+ years leading customer-facing or consulting teams (Customer Success, Compliance Advisory, or similar) supporting Enterprise accounts - Demonstrated success hiring, developing, and coaching technical teams to operate as subject matter experts - Ability to build team culture around compliance excellence, customer obsession, and continuous learning **Leadership Capabilities** - **Strategic Ownership:** Identifies compliance program challenges and drives solutions forward without waiting for direction - **Data Literacy & Business Acumen:** Uses metrics to diagnose GRC program performance, set priorities, and communicate impact - **Communication & Influence:** Brings clarity to complex compliance topics; aligns stakeholders across technical and executive levels - **Resilience & Iteration Speed:** Responds to audit challenges, regulatory changes, and escalations with composure and resourcefulness **Skills & Attributes & Nice to Haves** - Demonstrable auditing background (Big 4, compliance consulting firms, or in-house audit leadership roles) - Exceptional critical thinking and structured problem-solving for complex compliance scenarios - Comfort leading teams through regulatory uncertainty and audit pressure - Deep knowledge of the cybersecurity audit process and compliance program lifecycle - Industry certifications (CISA, CISSP, CISM, ISO 27001 Lead Auditor, CRISC) strongly preferred **Why Vanta** - Competitive compensation - Fully covered medical, dental, and vision (including dependents) - 16 weeks fully paid parental leave - 401(k) match - Health, wellness, and remote-work stipends - Flexible hours & open PTO - Offices in San Francisco, New York, Dublin, and Sydney To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials. #LI-remote Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf.